Data Center Technician - Spartanburg, SC at PGTEK in Spartanburg, SC

Summary: PGTEK is a consulting organization focused on helping clients meet their business and technology goals. They are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure, involving hands-on troubleshooting, repairs, and installations in a fast-paced datacenter environment. Responsibilities: - Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware - Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner - Identify and resolve hardware issues using knowledge of server architecture and components - Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations - Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment - Work closely with fellow technicians and other departments to meet deployment and maintenance goals - Ensure all tasks and repairs are performed to a high standard of accuracy and reliability Required Qualifications: - Must be a US citizen - This position requires 100% onsite presence in Spartanburg, SC - Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift - Role involves physical labor in a dynamic datacenter environment - Proven experience racking, stacking, and servicing Dell servers in a datacenter setting - Hands-on experience diagnosing hardware issues and performing part replacements - Strong problem-solving abilities and technical insight into server operations - Excellent communication skills with a professional, customer-first approach - Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed - Committed to delivering high-quality work with strong attention to detail Preferred Qualifications: - Experience with Nvidia GPUs/NICs - Basic understanding of networking concepts and troubleshooting - Ability to read and interpret Linux logs for diagnostics - Familiarity with the Linux command line (CLI) - Exposure to RoCE (RDMA over Converged Ethernet) networking Required Skills: Dell Server Hardware, Hardware Troubleshooting, Hardware Repair, Rack, Stack, Nvidia GPUs, NICs, Networking Concepts, Linux Logs Diagnostics Benefits: Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, Vision plan, Dental insurance with the base dental plan option paid for by PGTEK, TRICARE Supplemental Medical Insurance plan, Life Insurance, Short and Long-Term disability, Critical Illness insurance have premiums covered, Matching 401(k) plan, Discount on pet insurance through ASPCA Pet Insurance, Employee Assistance Program, Generous amount of PTO and Holidays, Education Assistance Program