Data Center Technician - Dalton, GA at PGTEK in Dalton, GA

Summary: PGTEK is a consulting organization focused on helping clients achieve their business and technology objectives. They are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure, involving hands-on troubleshooting, repairs, and installations in a fast-paced datacenter environment. Responsibilities: - Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware - Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner - Identify and resolve hardware issues using knowledge of server architecture and components - Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations - Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment - Work closely with fellow technicians and other departments to meet deployment and maintenance goals - Ensure all tasks and repairs are performed to a high standard of accuracy and reliability Required Qualifications: - Must be a US citizen - This position requires 100% onsite presence in Dalton, GA - Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift - Role involves physical labor in a dynamic datacenter environment - Proven experience racking, stacking, and servicing Dell servers in a datacenter setting - Hands-on experience diagnosing hardware issues and performing part replacements - Strong problem-solving abilities and technical insight into server operations - Excellent communication skills with a professional, customer-first approach - Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed - Committed to delivering high-quality work with strong attention to detail Preferred Qualifications: - Experience with Nvidia GPUs/NICs - Basic understanding of networking concepts and troubleshooting - Ability to read and interpret Linux logs for diagnostics - Familiarity with the Linux command line (CLI) - Exposure to RoCE (RDMA over Converged Ethernet) networking Required Skills: Dell Server Hardware Maintenance, Hardware Troubleshooting, Hardware Repair, Rack, Stack Servers, Nvidia GPUs, NICs, Networking Concepts, Linux Logs Diagnostics Benefits: Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, A vision plan, Dental insurance with the base dental plan option paid for by PGTEK, A TRICARE Supplemental Medical Insurance plan is also available, Life Insurance, Short and Long-Term disability, Critical Illness insurance have premiums covered, PGTEK offers a matching 401(k) plan, A discount on pet insurance through ASPCA Pet Insurance, An Employee Assistance Program is available at no cost to all employees, A generous amount of PTO and Holidays, An Education Assistance Program is available after 12 months of employment