Process Management Specialist at PGIM in SC-Virtual Office

Summary: PGIM is a leading financial services firm, and they are seeking a Process Management Specialist to join their Legacy Business Solutions team. The role involves managing customer complaints, leading audits, ensuring regulatory compliance, and collaborating with cross-functional teams to enhance business control processes. Responsibilities: - Lead the development and implementation of monitors and controls for internal and external business processes - Manage internal and external audit campaigns by conducting process walk-throughs, facilitating status meetings, and compiling necessary documentation - Oversee the resolution of customer escalations and complaints, collaborating with administrative vendors to ensure accurate and timely responses - Lead reviews of operational processes to assess compliance with governance and control frameworks - Conduct executive monitoring activities to proactively identify and mitigate risks within long-term care operations - Design, implement, and maintain internal controls for operational effectiveness and regulatory compliance - Oversee vendor management processes, including onboarding, performance evaluations, and risk assessments - Collaborate with cross-functional teams to drive continuous improvement and enhance business control processes - Prepare and deliver reports on audit findings, customer complaints, and control issues to senior leadership - Support and contribute to training and awareness programs related to governance, controls, and compliance Required Qualifications: - Bachelor's degree in Business Administration, Management, or a related field - 1-3 years of relevant experience within financial services or insurance, particularly in governance, controls, or compliance - Demonstrated ability to independently take ownership of complex initiatives and drive them to completion - Strong project management skills, with the capacity to balance multiple priorities and meet deadlines - High attention to detail and a commitment to delivering quality results - Flexibility and adaptability to thrive in a dynamic, fast-paced environment - Proven ability to work effectively both independently and as part of a collaborative team - Excellent communication and presentation skills, including the ability to convey complex information to senior leadership and stakeholders - Strong analytical and problem-solving skills, with a proactive approach to issue resolution Required Skills: Governance, Regulatory Compliance, Audit Management, Process Improvement, Vendor Management, Operational Controls, Risk Management, Financial Services, Insurance, Analytical Skills, Project Management Benefits: Market competitive base salaries, with a yearly bonus potential at every level., Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave., 401(k) plan with company match (up to 4%)., Company-funded pension plan., Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs., Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development., Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs., Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.