Customer Service Associate at PGA TOUR Superstore in Cupertino, CA

Summary: PGA TOUR Superstore is one of the fastest growing specialty retailers dedicated to transforming their business through exceptional customer service. The Customer Service Associate is responsible for engaging customers, processing transactions, and maintaining a clean and organized front-end area to ensure a best-in-class customer experience. Responsibilities: - Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back - Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk) - Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc - Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience - Ensure all Front-End equipment and supplies are always maintained and operational - Demonstrate a culture of ethical conduct, safety, and compliance across all departments - Maintaining the Front-End area in a clean, professional presentation at all times - Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP) - Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed - Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links - Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers - Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers Required Qualifications: - Candidates must have strong listening and interpersonal skills - They must possess good verbal and written communication skills and be able to communicate cross-functionally - Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite - Candidates must be able to organize multiple priorities to meet deadlines and objectives - High School Diploma or equivalent - Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead - Must be able to maintain flexible availability, including nights, weekends, and holidays - Ability to quickly learn business acumen with appropriate training - Candidates should demonstrate strong self-accountability and a proactive drive for results Preferred Qualifications: - Retail sales, customer service or similar experience preferred Required Skills: Microsoft Office Suite, Cash handling, Retail sales