ShotLink Field Technician at PGA TOUR in Ponte Vedra Beach, FL

The Field Technician is responsible for the maintaining the integrity from start to finish of the power systems, scoreboards and the ShotLink portable structures. This position is responsible for maintaining power insertion points and load balance for the ShotLink Power System, installation of cameras, generators and other equipment throughout the course, as well as performing failover testing to determine and solve for equipment problems. This includes solving and preventing power and data issues, and communication with the team and other departments to provide issue resolution in a prompt manner. May be responsible for driving trucks to and from events. Will also be required to have an understanding of golf cart operation and may perform maintenance as needed to ensure the golf cart fleet is in good working order.

QUALIFICATIONS

• Technical Associate degree preferred, high school diploma or equivalent required.

• Three years of related experience preferred, preferably in the following areas: outdoor construction, golf operations, tool usage, network/computer, mechanical repair, military service, utility / power installation.

• Clean driving record, CDL preferred.

• Must be able to multitask, have strong organizational and communication skills, initiative, dependability, and promptness.

• Ability to work effectively as an individual, but also in a team environment. Military experience a plus.

• Technical knowledge for set up, maintenance, and troubleshooting equipment preferred.

• Working experience with system repair, engineering tasks, and other troubleshooting activities preferred.

• Prior customer service preferred.

• This position performs onsite and travel work functions, requiring domestic and international travel to support professional golf tournaments.  Travel requirements involve working a nonstandard schedule including early mornings, late evenings, weekend, holiday or on-call shifts that may extend two weeks or more at a time.

RESPONSIBILITIES/DUTIES

• Responsible for installation of ShotLink cameras, scoreboards and other equipment, and golf cart maintenance.

• Manage scoring data for assigned/designated holes each week.

• Work closely with the onsite Manager on daily activities and responsibilities.

• Oversee set up for tournament power systems and equipment and be responsible for potential issue resolution that can arise (e.g., weather, power, vendor support)

• Maintain power insertion points / layouts for the ShotLink Power System and load balance the system to include amperage and voltage within specifications. Monitor and troubleshoot system throughout events.

• Troubleshooting power system solutions to ensure integrity and functionality of the ShotLink Scoring System and conduct weekly system failover tests

• Responsible for maintaining a weekly inventory of gas generators, including regular maintenance and any repairs

• Responsible for installing, configuring and troubleshooting ShotLink Scoring system equipment.

• Provide first level support to solving and preventing power issues, data and circuit outrages and communication with the team and other departments to provide issue resolution in a prompt manner.  

• Ensure proper set up and correct locations of ShotLink trailers, portable structure trailers, fiber trailers

• Ensure all safety and competition protocols are followed.

• Train volunteers/spotters for on-course communication with Score Techs while tracking player shots.

• Ensure golf cart fleet is in good working order by performing routine maintenance and any needed repairs.

• Assist with unloading, packing, and completing asset inventory

• Mentor new Field Technicians and provide on-site training/coaching as needed.

• Drive trucks to and from events.

• On call responsibilities

• Special projects or other duties as assigned.