Sr. Director, Commercial AI Product Owner at Pfizer · New York…

Sr. Director, Commercial AI Product Owner Location: United States - New York - New York City ROLE SUMMARY The Commercial AI Product Owner will lead an AI product for the commercial AI Acceleration team to design, develop, and scale real-time messaging suggestions for end customers, leveraging approved content and logic defined in partnership with marketers to improve HCP engagement effectiveness and drive business outcomes. ROLE RESPONSIBILITIES Business engagement: Build strong relationships end customers to understand call workflows, identify pain points, and translate needs into product requirements Roadmap ownership: Translate approved business cases into a pod roadmap with clear scope, milestones, success metrics, and risks, in partnership with Digital and marketing stakeholders Backlog management: Own the intake, refinement, sizing, and prioritization of backlog items to maximize business value and impact to business teams within capacity constraints Design readiness: Partner with translators and UX to define problem statements, message flows, prompts, and UI specifications tailored to field requirements, including designing the taxonomy to map barriers to each individual HCP Governance alignment: Ensure compliance with data access, model approvals, risk controls, brand, and regulatory requirements before development begins Pod leadership: Lead a cross-functional team of data science, ML engineering, full-stack, solution architecture, UX, agent ops, business translators through iterative development cycles Release management: Oversee release readiness including test plans, go/no-go decisions, stakeholder alignment, and deployment execution with engineering/DevOps Testing & monitoring: Conduct UAT and production smoke tests, validate guardrails and monitoring, and ensure systems meet SLOs/SLAs on latency, accuracy, availability, and cost Enablement & adoption: Partner with the Change Management & Training Lead and cross functional partners to support change management and drive adoption, providing input on training and communications while ensuring consistency of in-product guidance and messaging from the core product and marketing teams Issue resolution: Triage and resolve user issues, communicate updates and workarounds, and manage incident reporting trends Performance tracking: Track and report KPIs including adoption, relevance, business outcomes, and delivery predictability; continuously refine based on marketer and user feedback Collaboration: Partner with other AI pods to ensure seamless integration and continuity of insights Culture & accountability: Foster a pod culture of clarity, speed, collaboration, and accountability to deliver measurable business impact Basic Qualifications: BA / BS with 12+ years of experience leading cross-functional commercial projects (graduate degrees can be substitute for experience) Understanding of AI and machine learning frameworks and libraries Experience in leading teams Preferred Qualifications: Experience with cloud platforms and tools for deploying AI models, such as AWS, Google Cloud, or Azure. Experience in AI development, including hands-on experience with designing, training, and deploying AI models. Ability to lead and inspire a team, fostering collaboration and innovation. Strong project management skills, including the ability to plan, execute, and deliver projects on time. Excellent communication skills for articulating complex technical concepts to non-technical stakeholders. Strategic thinking to align AI initiatives with business goals and industry trends. Strong analytical and problem-solving skills to tackle complex challenges in AI development. Creativity to innovate and find novel solutions to problems. Understanding of ethical considerations and biases in AI, and commitment to developing responsible AI systems. Awareness of privacy and security issues related to AI and data handling. Understanding of marketing, brand management and commercial analytics to ensure relevant and impactful solutions. Last Day to Apply:May 31, 2026 Location: Selected candidate should be onsite 2.5x weekly The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States. Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Information & Business Tech Additional Locations: United States - Pennsylvania - Collegeville