Veterinary Receptionist (Care Coordinator)… at PetVet Care… · Moreno…

Summary: PetVet Care Centers' SunnyMead Veterinary Clinic is currently seeking a Care Coordinator to join their team. The role focuses on providing exceptional customer service and administrative support within a veterinary setting. Responsibilities: - Provides excellent customer service in-person, over the phone, and during high-stress situations - Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments - Handles basic medical emergencies for pets and owners, ensuring safety and well-being - Assists with medication pickups, inquiries, and provides information about services and products - Inputs and manages data in practice management software, including billing and accounts - Assists with retail sales, weighing pets, processing faxes, and maintaining records - Reconciles cash drawer and performs end-of-day duties for accurate financial transactions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - Knowledge of clerical procedures and ability to organize files and records - Excellent customer service skills, providing courteous and prompt assistance - Accurate cash handling and cashiering abilities - Strong multitasking skills with attention to detail - Flexibility in scheduling, including weekends and holidays - Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds Required Skills: Practice Management Software, Cash Handling, Clerical Procedures Benefits: Career mobility and development opportunities, A collaborative, inclusive environment where your wellbeing comes first