Veterinary Receptionist (Care Coordinator)… at PetVet Care… · Madison

Summary: PetVet Care Centers' Gluckstadt Animal Hospital is seeking Care Coordinators to join their team, dedicated to improving the lives of animals and people. The role involves performing administrative and customer service tasks to support the hospital's operations and ensure exceptional care for pets and their owners. Responsibilities: - Provides excellent customer service in-person, over the phone, and during high-stress situations - Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments - Handles basic medical emergencies for pets and owners, ensuring safety and well-being - Assists with medication pickups, inquiries, and provides information about services and products - Inputs and manages data in practice management software, including billing and accounts - Assists with retail sales, weighing pets, processing faxes, and maintaining records - Reconciles cash drawer and performs end-of-day duties for accurate financial transactions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - Knowledge of clerical procedures and ability to organize files and records - Excellent customer service skills, providing courteous and prompt assistance - Accurate cash handling and cashiering abilities - Strong multitasking skills with attention to detail - Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds Preferred Qualifications: - Client care experience - Animal handling experience - Veterinary experience would be great but not mandatory Required Skills: Cash Handling, Clerical Procedures, Data Entry, Appointment Scheduling, Animal Handling Benefits: Medical, dental, and vision insurance, Paid Parental Leave (birth, adoption, foster), 401(k) with discretionary contribution, Team Member Pet Discounts, Emotional wellbeing support — including Calm app access and 24/7 EAP, CE stipends and career development resources, Grant Circle — a relief fund for team members facing personal hardship