Veterinary Receptionist (Care Coordinator)… at PetVet Care… · Bohemia

Summary: PetVet Care Centers' Atlantic Coast New York Veterinary Specialists - Bohemia is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team. The role involves providing excellent customer service, managing lobby flow, and assisting with various administrative tasks to support the hospital's operations. Responsibilities: - Provides excellent customer service in-person, over the phone, and during high-stress situations - Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments - Handles basic medical emergencies for pets and owners, ensuring safety and well-being - Assists with medication pickups, inquiries, and provides information about services and products - Inputs and manages data in practice management software, including billing and accounts - Assists with retail sales, weighing pets, processing faxes, and maintaining records - Reconciles cash drawer and performs end-of-day duties for accurate financial transactions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - Knowledge of clerical procedures and ability to organize files and records - Excellent customer service skills, providing courteous and prompt assistance - Accurate cash handling and cashiering abilities - Strong multitasking skills with attention to detail - Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds Preferred Qualifications: - Customer service experience and veterinary experience preferred Required Skills: Cash Handling, Practice Management Software, Clerical Procedures Benefits: Medical, dental, and vision insurance, Paid Parental Leave (birth, adoption, foster), 401(k) with discretionary contribution, Team Member Pet Discounts, Emotional wellbeing support — including Calm app access and 24/7 EAP, CE stipends and career development resources, Grant Circle — a relief fund for team members facing personal hardship, Local hospital culture backed by national resources