Second Shift Veterinary Receptionist… at PetVet Care… · Charlotte

Summary: PetVet Care Centers' Carolina Veterinary Specialists - Charlotte is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team. The role involves performing a range of administrative and customer service tasks to support the hospital in delivering superior care and exceptional service to clients and their pets. Responsibilities: - Greet clients in a friendly, professional, and efficient manner - Answer multi-line phone system and direct the calls accordingly - Obtain medical and other information from referring vets - Schedule and confirm appointments - Check-in patients in the hospital according to schedule and prepare patient files - Page overhead to notify appropriate departments that patients have arrived - Scan or otherwise record medical records - Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients - Fax, file, and distribute faxes and other documents - Obtain deposits and other payments from clients - Client admission and check out - Use system email - Print and distribute daily schedules - Process credit applications - Mail out prescriptions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - 1-year related experience in reception role - Working effectively as a team - Organization skills Preferred Qualifications: - 1 year of experience in pet care industry Required Skills: Cash Handling, Multi-line Phone Systems, Medical Records Management, Appointment Scheduling, Email Systems, Payment Processing Benefits: Medical, dental, and vision insurance, Paid Parental Leave (birth, adoption, foster), 401(k) with discretionary contribution, Team Member Pet Discounts, Emotional wellbeing support — including Calm app access and 24/7 EAP, CE stipends and career development resources, Grant Circle — a relief fund for team members facing personal hardship