Customer Service Representative… at PetVet Care… · Rock Hill

Summary: PetVet Care Centers is committed to improving the lives of animals and people by providing exceptional care. They are seeking a Customer Service Representative for the overnight shift to deliver superior service and support in a veterinary setting, handling customer inquiries and managing administrative tasks. Responsibilities: - Provides excellent customer service in-person, over the phone, and during high-stress situations - Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments - Handles basic medical emergencies for pets and owners, ensuring safety and well-being - Assists with medication pickups, inquiries, and provides information about services and products - Inputs and manages data in practice management software, including billing and accounts - Assists with retail sales, weighing pets, processing faxes, and maintaining records - Reconciles cash drawer and performs end-of-day duties for accurate financial transactions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - 1 year of relevant experience in a veterinary setting - Excellent customer service skills, providing courteous and prompt assistance - Strong multitasking skills with attention to detail Preferred Qualifications: - 2 years of relevant experience in a veterinary setting Required Skills: Customer service skills Important Skills: Multitasking skills, Attention to detail Nice-to-Have Skills: Veterinary experience, High school diploma Benefits: Medical, dental, and vision insurance, Paid Parental Leave (birth, adoption, foster), 401(k) with discretionary contribution, Team Member Pet Discounts, Emotional wellbeing support — including Calm app access and 24/7 EAP, CE stipends and career development resources, Grant Circle — a relief fund for team members facing personal hardship, Local hospital culture backed by national resources