Administrative Care Coordinator at PetVet Care Centers in Longmont, CO

Summary: PetVet Care Centers is dedicated to improving the lives of animals and people by providing exceptional care. The Administrative Care Coordinator will support the hospital by performing administrative and customer service tasks, ensuring a high-quality experience for clients and their pets. Responsibilities: - Provides excellent customer service in-person, over the phone, and during high-stress situations - Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments - Handles basic medical emergencies for pets and owners, ensuring safety and well-being - Assists with medication pickups, inquiries, and provides information about services and products - Inputs and manages data in practice management software, including billing and accounts - Assists with retail sales, weighing pets, processing faxes, and maintaining records - Reconciles cash drawer and performs end-of-day duties for accurate financial transactions Required Qualifications: - High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience - Customer service & communication - Organization & multitasking - Comfort around horses - Reliability & functions in a fast-paced environment - Attention to detail Preferred Qualifications: - Front desk or office experience (typically 1 or more years) - Scheduling, phones, billing, and record-keeping - Multi-line phone, text, email systems and client communication - Equine knowledge plus veterinary terminology Required Skills: Practice management software, Billing, Record-keeping, Scheduling, Multi-line phone systems, Text and email client communication, Equine knowledge, Veterinary terminology Benefits: Medical, dental, and vision insurance, Paid Parental Leave (birth, adoption, foster), 401(k) with discretionary contribution, Team Member Pet Discounts, Emotional wellbeing support — including Calm app access and 24/7 EAP, CE stipends and career development resources, Grant Circle — a relief fund for team members facing personal hardship