Practice Manager at Pets at Home Group PLC in Clevedon, England, GB

Practice Manager

Are you a natural leader with the passion to inspire and motivate others in a fast-paced and dynamic veterinary environment?

Clevedon Vets for Pets are looking forward to welcoming a new team member on a part-time basis, of 20 hours with the view to increase in the future. If you have strong problem-solving skills, enjoy planning and delivering projects, and are confident managing HR processes within a diverse and inclusive team, this could be the perfect role for you.

Previous experience in a veterinary practice is not essential; however, proven leadership ability, strong organisational skills, and the ability to motivate and support a team are qualities we value highly.

In this role, you will be responsible for ensuring the smooth and efficient day-to-day running of the practice. A key part of the position will be leading, supporting, and motivating the team while creating a positive and productive working environment.

You will oversee the operational management of the practice to ensure the delivery of high-quality animal healthcare services, while working closely with the business development partner to achieve business objectives and maximise the practice’s potential.

What will you do?

• Take full responsibility for the day-to-day operations of the practice
• Champion and embed our ethos of being the friendliest practice in the area across everything we do
• Manage and implement HR policies, while supporting and developing our valued colleagues
• Proactively resolve issues to ensure consistently high standards of service
• Recruit, train and develop a high-performing team
• Work closely with the business development partner to oversee and manage practice debt
• Handle and resolve client complaints professionally and effectively
• Effectively manage your own workload and diary to deliver all responsibilities successfully

You will have previous experience managing a team and be an effective communicator with strong organisational and time management skills. You will enjoy building positive relationships with both clients and colleagues and have a genuine passion for developing, supporting, and coaching team members.

Experience:Essential

• People management experience and Client / Customer care experience

Skills & Knowledge:Essential

• The ability to recognise business opportunities, operational efficiencies and develop plans to deliver successful results.
• Ability to analyse periodic profit & loss accounts and identify opportunities to drive practice profitability.
• Assured, effective communicator who can build rapport quickly with the practice team.
• Effective mentor and coach to all colleagues within the practice.
• Be an effective team player able to work well with others towards common goals
• Effective Planning and Organisation to prioritise workload and achieve timescales
• Ability to recognise client needs and take appropriate timely action to improve service standard
• Microsoft Office expertise

Personal Attributes:

• Passion for people and pets
• Commercially aware
• Ability to prioritise and effectively plan
• Takes ownership and manages accountability
• Build great relationships through collaborative working
• A team player with effective stakeholder management
• Enthusiastic, positive and determined
• High degree of professional confidence
• Articulate, confident and able to work in challenging situations
• Investing time in developing and maintaining external networks
• Ability to understand situations and take appropriate action
• Seeks continuous Personal Development opportunities

In return, we offer a 20% colleague discount at Pets at Home, Vets for Pets, and The Groom Room, as well as access to additional discounts and cashback offers. You will also benefit from in-house career development opportunities, along with a pension scheme and holiday allowance.

Location: BS21 6XT

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!