Sales Specialist at Petco in 2716 - Spartanburg, SC

Summary: Petco is a well-established company dedicated to improving the lives of pets and their owners. They are seeking a Senior Sales Associate to deliver exceptional customer experiences, mentor new associates, and support store operations. Responsibilities: - Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards - Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions - Support a safe, clean, and welcoming environment for pets, pet parents, and partners - Greet customers and deliver friendly, solution-focused service that builds trust and loyalty - Lead by example by demonstrating strong selling behaviors and exceptional customer service - Mentor and support new and junior associates, reinforcing best practices and store standards - Foster a collaborative, inclusive team environment where partners support one another - Assist customers in selecting products and services that best meet their pets’ needs - Process sales, returns, and exchanges accurately and efficiently - Support merchandising and inventory activities, including restocking, recovery, and presentation - Assist with opening and closing procedures as assigned - Support store leadership with operational tasks and special projects - Help resolve customer concerns and escalate issues appropriately when needed - Deliver consistent, knowledgeable, and compassionate service - Educate customers on promotions, services, and loyalty programs - Support store sales goals through effective selling and service behaviors - Maintain store cleanliness, organization, and visual standards - Monitor inventory levels and assist with replenishment - Ensure compliance with company policies, procedures, and safety standards - Mentor and train new associates on policies, procedures, and service expectations - Act as a floor leader when needed, supporting workflow and customer experience - Assist management with escalated customer concerns and operational needs Required Qualifications: - 1+ years of retail experience, preferably in a specialty retail environment - Strong communication, interpersonal, and customer service skills - Proven ability to multitask and thrive in a fast-paced environment - Strong problem-solving skills and professionalism in handling customer concerns - Basic math skills and experience handling cash and transactions - Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds - Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays Preferred Qualifications: - Passion for animals and knowledge of pet care Required Skills: Retail experience, Pet care knowledge, Cash handling, Point-of-sale transactions Benefits: Opportunities to build leadership skills and grow your career., A collaborative, inclusive team culture., Purpose-driven work that makes a difference for pets and people., The chance to make an impact every shift.