Inventory Specialist at Petco in Needham, MA

Summary: Petco is a leading pet supply retailer dedicated to improving the lives of pets and their owners. The Inventory Specialist role focuses on delivering efficient omnichannel experiences, ensuring accurate inventory management, and supporting customer service in a fast-paced retail environment. Responsibilities: - Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners - Adhere to and promote all safety, loss prevention, and operational procedures - Escalate issues or concerns appropriately to the Leader on Duty - Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor - Support customer interactions using Petco’s selling model as needed - Contribute to a collaborative, inclusive team culture focused on shared success - Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping - Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline - Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines - Maintain accurate inventory flow and support quarterly and annual physical inventory counts - Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling - Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions - Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard - Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections - Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor - Support special projects and additional operational tasks as assigned - Ensure accurate, timely execution of SFS and Omni Channel processes - Maintain operational standards across backroom and sales floor environments - Support inventory accuracy, replenishment, and merchandise presentation - Follow all policies, procedures, and safety standards - Process register transactions accurately and efficiently when supporting the sales floor - Deliver a positive customer experience through professionalism and teamwork Required Qualifications: - High school diploma or GED required, or equivalent work experience - Strong attention to detail and organizational skills - Basic math proficiency and above-average communication skills - Ability to follow processes while applying sound judgment when needed - Strong teamwork and problem-solving skills - Minimum of 1 year of experience working with or caring for companion animals and aquatic life - Strong knowledge of animal care, husbandry, and maintenance practices - Demonstrated ability to educate others and communicate effectively - Strong customer service mindset with an aptitude for selling behaviors - Basic business, math, and inventory management skills - Strong organizational, interpersonal, and communication skills - Completion and ongoing maintenance of the Petco Animal Care Certification Program required - Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds - Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays Preferred Qualifications: - Genuine interest in animals and their care - High school diploma or GED preferred Required Skills: Animal Care, Animal Husbandry, Inventory Management, Point-of-Sale Transactions, Petco Animal Care Certification Benefits: For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits