Customer Service Representative at Pet Resort… · Phoenix

Summary: Pet Resort Hospitality Group is seeking a warm and friendly Customer Service Representative to be the first point of contact for their valued clients and their furry friends. In this role, you will be responsible for greeting customers, answering questions about services, and ensuring a fantastic experience for both pets and their owners. Responsibilities: - Say Hello! Cheerfully greet pets and their humans when they arrive at our resort - Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach - Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly - Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming - Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed - Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs - Running Dogs: Escort our furry friends to play areas/kennels/etc - Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized - Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients Required Qualifications: - Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor - Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied! - Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed - Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village - Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift - Dog Lover: Passion for working with animals a must! Preferred Qualifications: - Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount Required Skills: Kennel Software Benefits: Discounted daycare and boarding for your own dog, Medical/vision/dental plans, 401k