Manager, Quality Assurance & Testing at Personify… · Sarajevo

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Own the QA Function That Determines What Ships — and What Doesn’t — Across the ATLAS Platform?

Why This Role Matters

Quality gates only work when someone owns them with rigor and authority. This role leads the entire QA function for ATLAS — defining testing standards, managing Quality Control Specialists, and overseeing every testing layer from sprint validation through production smoke testing. When defects escape to production or release confidence erodes, this is the role that diagnoses why and fixes it systematically.

What You'll Actually Do

Define and govern QA standards: Establish and maintain testing standards, quality gates, release-readiness criteria, and defect management practices across all ATLAS development work.

Lead end-to-end testing execution: Oversee functional, regression, integration, end-to-end, deployment, and production smoke testing across sprint cycles and releases — ensuring coverage is traceable to requirements and acceptance criteria.

Own the automated testing roadmap: Define automation coverage priorities, maintain scripts as Appian features evolve, and drive measurable growth in automated test coverage over time.

Coordinate and document UAT: Develop UAT scripts, coordinate testing with business end users, document results, and drive clear business acceptance before release.

Lead Tier 2 and Tier 3 validation: Own reproduction, documentation, prioritization, and retesting of Help Desk escalations requiring QA involvement.

Validate integrations: Test Appian workflows and integrations involving Airtable, RPA tools, APIs, data sources, and connected enterprise systems.

Track quality metrics and drive improvement: Monitor defects, escapes, coverage, cycle time, and recurring issues — using findings to implement preventive improvements across requirements, development, testing, and deployment.

Manage and develop the QA team: Lead, mentor, and grow Quality Control Specialists, building increasing capability, independence, and consistency across the team.

Partner across delivery teams: Collaborate with Product Managers, Business Analysts, Developers, support teams, and business stakeholders to surface and resolve quality risks before they reach production.

Qualifications

What You Bring to Our Team

What You Bring to Our Team

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field — or equivalent practical experience
• 5+ years of experience leading software quality assurance or testing teams
• Progressive experience building or improving QA processes and testing standards
• Experience leading functional, regression, integration, UAT, deployment, and production testing
• Experience working within Agile or Scrum development and release cycles
• Experience with Appian application testing and deployment lifecycles preferred
• Experience testing APIs and integrated enterprise systems preferred
• ISTQB or similar QA certification preferred but not required

Technical Skills

• Proficiency with defect and test management tools such as Jira, Azure DevOps, or TestRail
• Experience defining and managing automated testing strategies
• Ability to establish scalable QA processes, quality gates, and documentation standards
• Strong root-cause analysis and trend analysis capability applied to quality metrics and defect patterns
• Ability to translate requirements and acceptance criteria into risk-based test coverage

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.