IT Infrastructure Support at Perry's Ice Cream in Akron, NY

 

IT Infrastructure Support

Be part of a team where you support technology and people.

 

Department: Information Technology            Reports to: IT Infrastructure Manager            Classification: Hourly, non-exempt

 Join a Team That Supports Growth—and Each Other

We work as a cohesive team to support a growing company, always looking for ways to improve processes and make each workday a great one. Beyond technical skills, our team values individuals who are upbeat, eager to learn, and ready to jump in to get the work done. If you enjoy solving problems, working with people, and growing your IT skillset, we’d love to hear from you.

 

GENERAL STATEMENT OF DUTIES:

Reporting to the IT Infrastructure Manager, the primary responsibility of the IT Infrastructure Support team member is to support Perry’s team members with IT requests and problem resolution by serving as one of the main contacts for the IT Help Desk.  As part of the Infrastructure Team, they will also work closely with other members of IT on Infrastructure projects. Share in providing team-based coverage for after-hours support.

 

JOB RESPONSIBILITIES (include but not limited to):

IT Admin Support

• Assist IT Infrastructure Manager with projects (research, documentation, testing, and execution)
• Image PC/Laptops
• Monitor Microsoft Updates status
• Monitor backups
• New Team member account creation and removals (Onboarding/Offboarding)

 

Help Desk

• Support the IT Helpdesk Support team member as their backup
• Respond to requests and incidents in a timely and professional manner
• Document all help desk activities to ensure transparency and continuity for both IT and team members
• Troubleshoot issues, research potential solutions, and determine the appropriate course of action
• Follow established procedures to execute standard requests, including:
• Active Directory changes
• Email and phone system updates
• Handheld and end-user device support
• Recommend appropriate actions for non-standard requests and escalate issues when needed

IT Security

• Support and adhere to IT security policies, standards, and best practices
• Maintain appropriate access controls and data protection when performing help desk and administrative tasks
• Monitor for and report potential security incidents, vulnerabilities, or suspicious activity
• Assist with IT security initiatives, audits, and compliance efforts as assigned

 

JOB REQUIREMENTS:

Capable of, and driven to:

• Positively engage, and provide outstanding service to, a wide variety of customers
• Collaborate within a team environment, including after-hours as needed
• Prioritize tasks and perform independently
• Troubleshoot properly to identify and treat the root cause and complete scope of an issue
• Research solutions and present suggestions
• Follow established procedures to best ensure expected results; document and/or improve such procedures when the opportunity presents itself
• Continually learn to improve the understanding of both technologies and business activities
• Work hard and have fun doing so
• Demonstrate an understanding of logic and process

 

MINIMUM QUALIFICATIONS:

• 2 years of professional work experience preferred
• Working knowledge of basic networking concepts, including DNS, DHCP, LAN, and WAN
• Demonstrated proficiency through experience, training, certification, and/or education in:
  • Microsoft Office 365 services
  • Microsoft Windows Remote Desktop Services
  • Microsoft Windows installation and configuration
  • Microsoft Active Directory (user and group management)
  • IP phone systems
  • General IT troubleshooting and end-user support

Pay

Anticipated $28/hour starting rate.

 

 Perry’s Ice Cream is an EOE, M/F/D and Drug Free Company