Customer Service Specialist - Days at Performance… · Los…

Summary: Performance Foodservice is a leading provider in fresh and broadline solutions for the convenience retail industry. They are seeking a Customer Service Specialist who will provide exceptional service to customers while collaborating with various internal departments to resolve issues and improve processes.

Responsibilities:
- Reviews and processes division level credits daily using various programs and current
- Processes, maintaining processing time set by company standards
- Responds to a variety of inquiries from customers and internal teams via Teams. CCIC
- Email, telephone or any other means of communication method
- Conducts account research and resolves issues within the scope of authority
- Assures that appropriate records are maintained and required reports are prepared in a
- Timely fashion
- Review assigned reports and take action to resolve issues
- Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel)
- Assists internal and external customers with orders, credits, item information and credit
- Discrepancies
- Maintains a working knowledge of pricing and product availability
- Assures customer service levels are maintained according to company standards
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Maintains a positive and professional demeanor and portrays the company in a positive
- Light
- Proactively communicates system and process issues, and customer feedback trends to
- Management
- Ability to establish priorities, high level multitask, work independently, and proceed with
- Objectives without supervision
- Exceeds customer expectations by going above and beyond
- Other duties as assigned

Required Qualifications:
- High School Diploma/GED required or equivalent work experience
- 1-2 years of related customer service, client management and troubleshooting experience
- 1-2 years of experience using Microsoft Outlook and phone experience
- C-Store and/or grocery industry experience

Preferred Qualifications:
- 1+ years of Core-Mark experience with expert level knowledge of business process and policies

Required Skills: Client Management, Microsoft Outlook, C-Store Industry Experience, Grocery Industry Experience, Business Process Knowledge, Policy Knowledge

Benefits: Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, Much more