Experience Design Account and Delivery… at Perficient · Chicago

This is a unique opportunity for a strategic design leader who thrives at the intersection of UX, business growth, and innovation. You'll influence executive stakeholders, build world-class design capabilities, and help some of the world's leading organizations create exceptional customer experiences.

The Experience Design Account and Delivery Director leads the successful delivery, growth, and innovation of Experience Design services across a client account. This role serves as the senior design leader responsible for ensuring high-quality outcomes, building strong client relationships, and driving business value through design. The Director also advises clients on building and maturing their design organizations, operations, and capabilities.

Candidates should be located in the Chicago market, or open to regular travel to Chicago.

As a Director at Perficient, you will play a crucial role on the leadership team of our digital consultancy practice. You will collaborate with the sales team, industry partners, and subject matter experts to deliver and expand digital solutions that transform how our clients connect with their customers and grow their business. This will involve working with cross-functional teams to drive results and financial performance. Additionally, you will foster an engaging colleague culture that inspires strong team and individual performance, in line with Perficient's People Promise.

Responsibilities

Account Leadership & Delivery Oversight

• Lead Experience Design delivery across the account, ensuring quality, consistency, and successful outcomes.
• Ensure teams are staffed with the right skills and capabilities while proactively managing delivery risks and escalations.
• Drive operational excellence through project kickoffs, knowledge sharing, and continuous improvement practices.

Client Partnership & Strategic Engagement

• Build trusted relationships with stakeholders and regularly engage client leaders to understand business needs and opportunities.
• Serve as a strategic advisor, bringing industry best practices, design expertise, and innovative approaches to the client.
• Help clients build and mature internal design teams, operating models, governance structures, and design operations.

Innovation & Thought Leadership

• Drive innovation through experimentation, prototyping, pilots, and emerging technology initiatives.
• Introduce leading design methodologies, frameworks, and best practices that improve customer and business outcomes.
• Facilitate innovation, strategy, and visioning workshops that help clients identify and validate new opportunities.

Creative & Design Leadership

• Provide creative direction and design feedback to ensure high-quality experience outcomes.
• Champion user-centered design principles and design excellence across all engagements.
• Establish standards and governance that promote consistency, quality, and best practices.

Team Leadership & Talent Management

• Lead staffing, resource planning, renewals, and capability development across the account.
• Recruit, mentor, and grow design talent while fostering a collaborative and high-performing culture.
• Gather and incorporate feedback from clients, peers, and team members to support performance and career development.

Cross-Functional Collaboration

• Partner closely with technical delivery leaders, product teams, and account leadership to align priorities and execution.
• Coordinate cross-functional efforts to ensure seamless delivery across multiple initiatives and workstreams.
• Facilitate account, project, and planning workshops to drive alignment and progress.

Account Growth & Business Development

• Establish and achieve account growth goals while identifying opportunities to expand Experience Design services.
• Support business development through strategic account planning, stakeholder engagement, and solution development.
• Recommend approaches for scaling design capabilities and increasing the impact of Experience Design within the client organization.

Qualifications

Required

• Significant experience leading Experience Design, UX, Product Design, Service Design, or Customer Experience teams within enterprise environments.
• Proven ability to manage large-scale client accounts, multidisciplinary teams, and complex delivery programs.
• Strong leadership, stakeholder management, resource planning, and communication skills.

Preferred

• Experience in consulting, agency, or professional services environments.
• Experience building, scaling, or transforming design organizations and design operations.
• Track record of driving innovation, organizational change, and account growth.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $103,584 to $209,800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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About the Team

Our Experience Design practice helps our clients delight their customers with exceptional experiences – regardless of screen, device, or channel. Through a human-centric lens, our experts design curated digital experiences that drive customer satisfaction and engagement and give voice to the world's biggest brands by elevating and distinguishing the client's image and brand perception.

About the Company

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.