Support Center Consultant at PerfectServe in Remote

Summary: PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The Support Center Consultant is responsible for applying PerfectServe's platforms to meet client needs, providing expert guidance, and designing high-quality applications to enhance client experiences. Responsibilities: - Consistently exceed client expectations - Engage clients through expert questioning and active listening to understand needs and issues - Design applications that produce the best possible experiences and outcomes - Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.) - Configure high-quality solutions optimized for client self-administration and help center support - Receive requests to cancel services, acting resourcefully to retain clients Required Qualifications: - 1–2+ years as a PerfectServe Specialist - Meeting role expectations and KPI's - Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions - Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus - Broad knowledge of medical specialties and clinical workflows - Mastery of the PerfectServe platform and configuration standards - Exceptional customer service skills - Approachable and a team player. Effective in teaching and coaching - Motivated to advance career and company - Ability to work in a fast-paced environment and adapt to change - Strong work ethic Preferred Qualifications: - 2+ years as a PerfectServe Shift Leader - 2+ years as a PerfectServe Implementation Consultant - Experience with healthcare technology - Experience in a process improvement role - Experience in a call center or professional services environment Required Skills: PerfectServe platform mastery, Clinical communication expertise, Application design and configuration, Documentation tools Lucid Chart, Documentation tools PowerPoint, Documentation tools Access, Documentation tools Tableau, Healthcare technology knowledge, Process improvement Benefits: Remote first work environment, Health, Dental, Vision, Life and Disability Insurance options available day one., 401K - with match and immediately vested., 17 company holidays, 2 floating holidays plus competitive paid time off policy, Internal Advancement Opportunities