Customer Service Coordinator at Perfect… · Greater…

Summary: Perfect Settings is a premier party rental company in the Washington metropolitan area seeking a highly motivated and organized Customer Service Coordinator. The role involves serving as the first point of contact for customer inquiries, processing rental orders, and providing administrative support to ensure efficient daily operations.

Responsibilities:
- Serve as the first point of contact by answering incoming phone calls professionally and promptly
- Screen incoming calls and transfer them to the appropriate person or department
- Answer general customer inquiries and provide basic product and service information
- Process small rental orders, order changes, and routine customer requests including taking photos and measurements when required
- Process customer payments accurately and efficiently
- Assist with Dispatch operations and communicate updates as needed
- Monitor and respond to the front door intercom
- Provide general administrative support to help maintain efficient daily operations

Required Qualifications:
- Strong organization and communication/phone skills
- Ability to work in a fast-paced, team-oriented environment
- Proficient computer skills

Preferred Qualifications:
- Any catering, rental or event related experience is a plus, but not required

Required Skills: Order Processing, Payment Processing

Benefits: Health and Dental, 401 K Fully Vested with a 4% Match, Company Life Insurance, PTO plus 6 paid holidays, Medical Insurance, 401k, Company Paid Life Insurance, Paid Leave, Employee Discounts