Junior Instructor (IT Support & Data Center) at Per Scholas · Atlanta

Summary: Per Scholas is a mission-driven organization focused on unlocking the potential of individuals through tech training. They are seeking a Junior Instructor (IT Support & Data Center) to support instructor-led training and provide learners with resources while maintaining the training curricula and monitoring learner progress. Responsibilities: - Support instructor-led training that prepares learners for entry-level to mid-level careers in IT and Data Center - Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations with learners in a consistent manner, and more - Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum - Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings - Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and progress notes - Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials Required Qualifications: - 1-3 years of teaching or training experience - Strong technical background; able to grasp and convey highly technical subject matter - Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment - Strong communication skills - Current A+ certification (1101-1102 Series or later) - Proficient understanding of IT support, including hardware, software, and networking concepts - Familiarity with operating systems such as Windows, MacOS, and Linux - Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers) - Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions - Knowledge of IT security protocols and best practices - Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities - Understanding of cloud computing platforms and services - Experience with mobile device management and troubleshooting - Familiarity with virtualization technologies - Knowledge of IT support and best practices and service level agreements (SLAs) - Ability to stay updated with the rapidly evolving tech landscape - Understanding of network architectures, protocols, and troubleshooting - Proficiency with Cisco networking equipment and software - Familiarity with OSHA guidelines and NFPA 70E electrical safety standards - Ability to assess and mitigate potential hazards in IT environments - Understanding of data center infrastructure, including power and cooling systems - Knowledge of data center topology and operational best practices - Skills in server assembly, configuration, and maintenance - Experience with various server technologies and their applications - Ability to manage and troubleshoot system-level issues - Understanding of cloud service models (IAAS, SAAS, PAAS) - Familiarity with major cloud platforms like AWS, Azure, and Google Cloud - Skills in designing and maintaining virtual environments - Experience with Type 1 / bare metal virtualization software like VMware or Hyper-V - Proficiency in using project management tools and methodologies - Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Preferred Qualifications: - Network+ Certification (N10-007 or N10-008) or Cisco equivalent (CCNA) - Experience with ITIL implementation in support of the Help Desk - Experience using an SLA ticketing system with a customer/consumer service-driven approach (ServiceNow preferred) - Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices - Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization - Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools - Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS - Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS - Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization - Experience in understanding and managing server storage solutions, including RAID configurations and different disk types - Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary - Experience with complex network configurations and enterprise-level deployments - Certifications in IT safety and knowledge of data center practices and technologies - Experience with rack assembly and blade servers - Skills in designing and implementing cloud architecture solutions - Knowledge of structured cabling best practices - Ability to plan, execute, and monitor IT projects effectively Required Skills: A+ Certification 1101-1102 Series, A+ Certification later, IT Support - Hardware, IT Support - Software, Windows Operating System, MacOS, Linux, IT Infrastructure Technology - Servers, Enterprise Routers, Switches, Wireless Controllers, Load Balancers, IT Troubleshooting, IT Security Protocols, Helpdesk Ticketing Systems, Remote Desktop Tools, Hardware Diagnostic Utilities, Cloud Computing Platforms, Mobile Device Management, Virtualization Technologies, Service Level Agreements (SLAs), Network Architectures, Network Protocols, Cisco Networking Equipment, OSHA Guidelines, NFPA 70E Electrical Safety Standards, Data Center Infrastructure, Data Center Topology, Server Assembly, Server Configuration, Server Maintenance, System-Level Issue Management, Cloud Service Models IAAS, Cloud Service Models SAAS, Cloud Service Models PAAS, AWS, Azure, Google Cloud, VMware, Hyper-V, Project Management Tools, Network+ Certification N10-007, Network+ Certification N10-008, Cisco CCNA Certification, ITIL Implementation, SLA Ticketing System, ServiceNow, Computer Hardware Maintenance, Operating System Installation and Troubleshooting, IP Addressing, Subnetting, Routing, Network Troubleshooting Tools, Mobile Device Security, Windows Server Environments, Active Directory, DHCP, DNS, Group Policy Management, Server Storage Solutions, RAID Configurations, Backup Strategies, Complex Network Configurations, Enterprise-Level Network Deployments, IT Safety Certifications, Rack Assembly, Blade Servers, Cloud Architecture Solutions, Structured Cabling Best Practices, Instructional Delivery, Networking Concepts Benefits: Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements., Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families., Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums., Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company., Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members, Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family., Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.