IT Support Instructor (Healthcare IT… at Per Scholas · Houston

Summary: Per Scholas is a nonprofit organization dedicated to providing no-cost tech training to individuals, helping them to achieve high-growth careers in technology. They are seeking an IT Support Instructor (Healthcare IT Specialist) to deliver training that prepares students for careers in IT Support, focusing on instructional delivery, student assessment, and maintaining training materials. Responsibilities: - Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT - Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more - Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum - Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings - Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes - Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials Required Qualifications: - 1-3 years of teaching or training experience - Strong technical background; able to grasp and convey highly technical subject matter - Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment - Strong communication skills - Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions - Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V) - Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS - Proficiency with File systems and Disk management, performance monitoring, and security - Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations - Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers - Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.) - Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and TeamViewer - Experience with providing direct, over-the-phone, or remote troubleshooting of end-user desktop, equipment, application, device communication, and connectivity issues in a timely fashion - Thorough understanding of security concepts, models, and standards; experience with implementation in business environments - Ability to write content and curriculum related to instructional outcomes - Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) - Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements - Healthcare IT Systems Knowledge: Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies - HIPAA & HITECH Compliance: Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations - Healthcare Cybersecurity Fundamentals: Proficiency in addressing common threats (e.g., ransomware, phishing), security controls (RBAC, endpoint protection), and incident response procedures - Healthcare Data Governance & Security: Understanding of data classification (PHI, PII, de-identified data) and the role of IT in maintaining secure healthcare data systems - Healthcare Network & Systems Infrastructure: Competence in designing secure clinical network architectures, including device segmentation and secure data flows - Effective Communication with Clinical Staff: Ability to translate technical concepts into clinical language, supporting help desk/call center operations in healthcare settings Preferred Qualifications: - Current A+ certification (1200 Series) - Network+ Certification (N10-007 or N10-008) or Cisco equivalent (CCNA) - ServiceNow preferred - Strong documentation, analytical, and problem-solving skills - Experience with ITIL implementation in support of the Help Desk - Experience using an SLA ticketing system with a customer/consumer service-driven approach - Clinical Workflow IT Support: Ability to simulate real-world clinical troubleshooting scenarios, apply proper documentation procedures, and support clinicians in maintaining efficient workflows - EHR Platform Expertise: Hands-on or instructional experience with Epic, Cerner, or other major EHR systems, including interoperability standards (HL7, FHIR) - Healthcare Billing & Revenue Cycle Knowledge: Familiarity with billing platforms, claims data (EDI/837), and denial management to support IT workflows in healthcare finance - Healthcare Data Platforms & Analytics: Exposure to modern data platforms (Snowflake, Databricks, or similar) for managing and analyzing healthcare data securely - AI in Healthcare IT: Knowledge of AI tools for healthcare analytics, predictive insights, or incident detection in healthcare environments Required Skills: Windows, macOS, Linux, Virtualization Technologies, Windows Server Administration, Healthcare IT Systems Important Skills: CompTIA, Cisco Certifications, Healthcare Cybersecurity Fundamentals, Healthcare Data Governance, EHR Platform Expertise Nice-to-Have Skills: Teaching, training experience