Automotive Customer Service Advisor at Pep Boys in Raleigh, NC

Summary: Pep Boys is a company focused on automotive services, and they are seeking an Automotive Customer Service Advisor. The role involves engaging customers, scheduling appointments, and providing expert product and service knowledge to ensure customer satisfaction at the service desk and on the sales floor. Responsibilities: - First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations - Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge - Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering - Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities - Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection - Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives - Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures - Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately - In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities - Maintain an organized and neat shop - Adhere to all company policies, procedures, safety and environmental rules - Other duties as assigned Required Qualifications: - High school diploma or equivalent required - Valid Driver's License - One year of related experience in the automotive service environment - Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts - Strong verbal communication skills - Strong customer service skills - Ability to work Days, Nights, Weekends, Holidays - Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance - Frequent standing and walking for long periods of time - Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting - Climb up and down ladders to retrieve and stock merchandise - Communicate effectively in person, by telephone, or by using telecommunications equipment - Enters and locates information on computer - Presents information to small and large groups - Visually verifies information, often in small print - Safely operates a motor vehicle Preferred Qualifications: - One year of sales experience preferred Required Skills: Automotive service, Tire mounting, Tire balancing, Tire rotations, Oil changes, Fluid top-offs, Lubrications, Filter replacement, Bulb replacement, Battery installation, Starting and charging system testing, Vehicle inspection, Work order processing, Register transactions, Mathematical calculations for commissions and discounts Benefits: Medical, dental, and vision benefits, Life insurance, Short Term Disability, Supplemental benefits, 401(k) with company match, PTO and holiday pay, On-demand pay partner (DailyPay), Reduced benefits available for part-time team members, Sales commission, Flat Rate on labor hours produced