Customer Service Associate at People Architects in Stow, OH

People Architects is excited to partner with a highly respected, design-driven company to hire a Customer Service Associate.

In this role, you will be the first point of contact for customers, answering questions, resolving issues, and delivering an exceptional customer experience. You will combine problem solving, product knowledge, and technical support to help customers make informed decisions.

If you enjoy helping people and solving problems in a fast-paced environment with opportunity for growth, this could be a great fit.

Why You’ll Love This Role:

• This is more than a typical customer service role and offers the opportunity to build strong product knowledge and problem solving skills
• You will work in a collaborative environment where no two days are the same
• The company is growing and evolving, and you will be part of that next phase

What You’ll Do:

• Respond promptly to customer inquiries via phone, email, and Freshdesk

• Assist with common questions including product information, order status, mis-shipments, delays, and basic technical troubleshooting

• Recommend appropriate products and solutions based on customer needs and specifications

• Work closely with internal departments (sales, operations, factory teams) to resolve issues and fulfill customer requests

• Coordinate and track remake orders when needed

• Document customer interactions and follow up on unresolved issues to ensure timely resolution

• Support internal administrative tasks related to customer service as assigned

Qualifications:

• High school diploma or equivalent required
• Prior customer service experience preferred
• Experience in a technical, manufacturing, or product-based environment is a plus
• Strong verbal and written communication skills
• Professional, customer-focused approach
• Strong problem solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic math skills for quoting and order accuracy
• Familiarity with Mac systems and customer support platforms such as Freshdesk preferred

Benefits:

• Profit Sharing Plan
• Employee Stock Ownership Plan (ESOP)
• PTO - after 90 days accrue 15 days per year based on hours worked.
• Health, Dental, Vision effective on date of hire.
• Disability and Life insurance effective on Date of Hire.
• 401K - 100% match on the first 3% of salary and 50% match on next 2% of salary

We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architects, clients will ever be asked to provide money (even if reimbursable) as part of the job application or hiring process.*no external agencies/3rd parties.