PRN Intern | Office Support Assistant | River… at Pennant · Kingman

Summary: River Valley Home Health & Hospice is part of The Pennant Group, Inc., which provides healthcare services through home health and hospice agencies. The Office Support Assistant will provide essential support to various departments, ensuring efficient operations and assisting with administrative tasks. Responsibilities: - Greet and direct office visitors, answer main office telephone line, respond to direct requests for information and/or forward messages to appropriate staff - Ensure the office is kept in a professional, orderly, and clean fashion - Orders and maintains accurate record for office and medical equipment and updates spreadsheets for supplies for Hospice/Home Health as well as help to put away supplies as they arrive - Manages incoming, outgoing, and interoffice mail - Maintains confidentiality of patient information - Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure manual - Input’s data into computer for billing purposes - Responsible for assisting with audits of patient information - Performs other necessary functions/duties as assigned by the Program Director and/or Administrator - Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator - Assist the billing team by reviewing billing reports (PDGM; Pre-Post) and following up to ensure items are obtained for timely billing - Print deliver and track in all orders for the Kingman Branch and assist with other locations as needed - Prepare Face-to-Face packets for Kingman branch and other areas as needed - Maintain Order tracking reports/Face-to-Face reports weekly - Maintain Emergency Preparedness binder with recent Census report (Monday); maintain temperature and cleaning logs as needed - Review and Process with guidance of DCS Facility Claims for payment - Assist with Workflow items when needed - Follows written and oral instructions - Maintain patience, tact, cheerful disposition and enthusiasm - Must comply with all training requirements - Review Forcura daily and process items or direct correspondence to the correct department Required Qualifications: - Must possess, as a minimum, a high school diploma - Must be able to read, write, speak, and understand the English language - Must possess the ability to make independent decisions when circumstances warrant such action - Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public - Must be knowledgeable of medical terminology, laws, and regulations as they pertain to long-term care - Must possess the ability to work harmoniously with other personnel - Must possess the ability to minimize waste of supplies, misuse of equipment, etc - Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices - Be able to follow written and oral instructions - Be knowledgeable in micro-computers, data input and output - Must be able to relate information concerning a resident's condition - Must not pose a direct threat to the health or safety of other individuals in the workplace Preferred Qualifications: - Preferred to have a minimum, 1-2 year(s) experience in medical records of a health care facility Required Skills: Medical records, Medical terminology, laws and regulations for long-term care, Data input and output, make independent decisions, work harmoniously with others, English language