Part-Time IT Summer Intern Position at Penn State… · Penn…

Summary: Penn State University is seeking candidates for a part-time IT Assistant internship at the Fox Graduate School. The intern will provide first-level IT desktop support and assist with various IT initiatives, contributing to hands-on work during the summer. Responsibilities: - Conducting a physical inventory of Fox Graduate School IT equipment and organizing equipment closets and salvage items - Reviewing and updating documentation of scheduled tasks and their dependencies on our IT systems - Performing systematic usability and accessibility testing of Fox Graduate School web applications pages using scanner tools and documenting issues for developer review - Testing Playwright automation scripts and assisting in building scripts for specific graduate application use cases - Updating software and firmware on Poly videoconferencing units across Graduate School conference rooms - Performing daily ECRM integration log reviews to identify duplicate PSU IDs - Reviewing and categorizing helpdesk tickets to identify recurring issues - Monitoring scheduled job runs and verifying backup job completion, documenting any failures for developer review - Providing first-level end-user support for diagnosing Windows operating system issues and ensuring proper operation of software on end-user workstations Required Qualifications: - Excellent customer service skills - Written and verbal communication skills - Ability to balance tasks and priorities - Ability to communicate technical issues to all levels of users Required Skills: IT desktop support, Usability testing, Accessibility testing, Playwright automation scripts, Software and firmware updating, ECRM integration log review, Helpdesk ticket categorization, Backup job monitoring, Windows operating system troubleshooting, SQL queries