The Hill Server - FT at PENN Entertainment in Columbus, OH

WE LOVE OUR WORK.

• Provides prompt, friendly, and professional food and beverage service to guests while creating a welcoming and engaging dining experience.

• Takes accurate food and beverage orders, communicates effectively with bartenders and kitchen staff, and assists with beverage preparation and delivery.

• Processes guest transactions accurately using POS systems and handles cash, credit, and comp transactions in accordance with financial control procedures.

• Engages guests in friendly conversation, uses guest names when appropriate, and provides personalized service throughout the visit.

• Monitors guest alcohol consumption and intervene as necessary in accordance with responsible service guidelines.

• Promotes current property events, programs, and promotions and recognizes repeated or valued guests to ensure elevated service.

• Assists with setup and breakdown of dining areas and ensures tables are properly set and guest-ready according to venue standards.

• Maintains a clean, organized service station and assists with dining room cleanliness, including host stand and beverage areas, in accordance with health standards.

• Restocks dishes, utensils, beverage station supplies, and service items throughout the shift and at close of business.

• Ensures sanitation practices are followed, including timely replacement of sanitation buckets and silverware soak water per Department of Health standards.

• Performs additional job-related duties as assigned.

BRING US YOUR BEST.

• Must be at least 21 years of age.

• High school diploma or equivalent required.

• One to three months of related experience preferred; prior experience in a high-volume serving environment strongly preferred.

• Ability to read, write, speak, and understand English clearly.

• Excellent guest service, communication, and interpersonal skills.

• Ability to accurately count money and make change.

• Flexibility to work nights, weekends, holidays, and overtime as business needs require.

• Ability to work effectively in a fast-paced, crowded, and noisy environment with exposure to bright lights.

• Ability to respond to visual and verbal cues and work in confined spaces as needed.

• Physical ability to perform job duties with or without reasonable accommodation, including lifting, pushing, pulling, and carrying up to approximately 35 pounds and frequent bending, reaching, and standing.