Customer Support & Analytics- Representative at Penguin… · Remote

Summary: Penguin Random House, LLC is the world's largest general trade book publisher and a division of Bertelsmann AG. The company is seeking a Customer Support and Analytics Representative to provide phone and email support to internal and external contacts, answer product-related inquiries, resolve problems, and contribute in a fast-paced, results-driven environment.

Responsibilities:
- Our support representatives serve as the first point of phone and email contact for our internal and external contacts answering inquiries relating to a variety of product information and problem resolution

Required Qualifications:
- High School diploma or equivalent
- Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
- Excellent PC skills that includes Microsoft Office suite
- Strong Excel skills
- Professional written and oral communication skills
- Strong analytical and problem solving skills
- Ability to work in fast-paced environment

Preferred Qualifications:
- some college preferred but not required
- Prior customer service experience preferred
- SAP and MARC experience preferred

Required Skills: Advanced Microsoft Excel, Microsoft Office, SAP, MARC

Benefits: This position can either be office based or remote., This position is eligible for bonus or profit share, contingent on the company's results.