Full-Time Case Manager | Pemberton Personal… at Pemberton… · Baraboo

Full-Time Case Manager Main Office Location: Baraboo, WI, but applicants across Wisconsin are encouraged to apply if interested!

Pemberton Personal Injury Law Firm is seeking a dedicated, compassionate, and organized Case Manager ready to step into a rewarding and high-volume caseload.

At Pemberton Law Firm, we're not just legal professionals - we're advocates and community partners. Our mission is simple but powerful: to serve individuals who have been injured through no fault of their own with integrity, compassion, and unwavering dedication. If you're a hardworking self-starter driven by a commitment to clients and have a desire for meaningful impact, we invite you to join our growing firm.

═══════════════════════════════════════════════════════════════ The Opportunity: What You Will Do

This role is centered on managing all administrative and client service aspects of a busy plaintiff personal injury caseload, with ample support from sharp, well-trained staff.

• Caseload Management: Oversee and manage a high volume of personal injury cases from inception to resolution, ensuring all deadlines are met.
• Client Advocacy & Communication: Serve as the primary point of contact for clients, providing regular updates and addressing their concerns with compassion and patience.
• Documentation & Evidence: Gather and organize case-related documents, including medical records, accident reports, and insurance information. Request, review, and document evidence.
• Coordination: Coordinate with medical providers, insurance adjusters, and other parties involved in the case.
• Administrative Support: Maintain detailed and accurate case files in the firm's case management system. Assist attorneys with the preparation of legal documents, such as demand letters.
• Office Support: Organize, scan, and file mail, email, and fax correspondence. Provide support to the phone-answering team, fielding and transferring calls, and taking accurate messages. Schedule and facilitate client appointments and calls with attorneys.

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Qualifications & Ideal Fit

• Superior organizational skills and attention to detail.
• Strong typing and writing skills with attention to accuracy and efficiency.
• Excellent phone skills, including professionalism and the ability to communicate with clients compassionately and patiently.
• Excellent communication and interpersonal skills; works well with others in a team environment.
• Proven ability to handle a high volume of casework and thrive in a fast-paced environment.
• High level of professionalism, compassion, and empathy towards clients.

Preferred Qualifications

• Required: At least 1–5 years of experience delivering exceptional customer service. Candidates with backgrounds in sales, retail, hospitality, or similar customer-facing fields are encouraged to apply.
• Experience as a legal case manager or in a comparable role is a plus, but not required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Our Ideal Candidate

We are seeking a proactive self-starter who is highly motivated and willing to learn and grow. You should demonstrate hard work, compassion, responsibility, reliability, honesty, and integrity in all your actions and interactions.

We are committed to training and developing the right candidate who demonstrates strong customer service skills, professionalism, and a willingness to learn.

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Compensation & Benefits

• $20/hr
• Comprehensive health, vision, and dental insurance available
• IRA with employer match
• Paid time off
• Paid holidays
• No nights or weekends required

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Work Location & Flexibility

• Job Type: Full-Time, 40 Hours Per Week

• Work Arrangement: In-Office

• Work Locations:

• • Madison, WI
    • Eau Claire, WI
    • Sun Prairie, WI (New Office!)
    • Baraboo, WI (Main Office)
    • Hybrid or fully remote (For Wisconsin applicants only)

• Schedule: Monday - Friday, 8:30 AM - 5:00 PM