Tech, Engineer Support- 2nd Shift Medley,… at Pella Windows… · Medley

Summary: Pella Windows & Doors of Montana is seeking an Information Technology Technician responsible for providing technical support to end users. The role involves troubleshooting issues, handling user requests, and developing standard work documents for repeatable issues while ensuring strong customer service skills are maintained. Responsibilities: - 90% Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams - 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects - Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage - Performs other duties, tasks, and projects as assigned Required Qualifications: - Apply technical / functional expertise - Self-starter with a self-motivating attitude - Strong interpersonal skills - Good communication skills - Strong problem-solving skills - Ability to work with a diverse group of individuals - Extensive knowledge of computers systems and software - Ability to work independently or in a team within an open office environment - Strong research and analytical skills - Networking - Scanning technology - PC Fundamentals - Basic programming - Associate degree or comparable work experience Preferred Qualifications: - Experience in related field highly preferred - Basic understanding of any of the following: PC operating systems, Microsoft development tools, PDSN and Distribution systems Required Skills: Technical support, Networking Important Skills: PC Fundamentals, Scanning technology Nice-to-Have Skills: Analytical skills