Tech, Engineer Support- 2nd Shift Medley, FL… at Pella… · Medley

Summary: Pella Corporation is seeking an Information Technology Technician to provide technical support for end users. The role includes troubleshooting issues, handling user requests, and developing standard work documents for repeatable issues while demonstrating strong customer service skills. Responsibilities: - 90 % Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams - 10 % Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects - Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2 nd and 3 rd shift coverage - Performs other duties, tasks, and projects as assigned Required Qualifications: - Apply technical / functional expertise - Self-starter with a self-motivating attitude - Strong interpersonal skills - Good communication skills - Strong problem-solving skills - Ability to work with a diverse group of individuals - Extensive knowledge of computers systems and software - Ability to work independently or in a team within an open office environment - Strong research and analytical skills - Networking - Scanning technology - PC Fundamentals - Basic programming Required Skills: Networking, PC Fundamentals Important Skills: Scanning technology, Basic programming Nice-to-Have Skills: customer service skills, research, analytical skills, work in a team