Front Desk at PEG Companies in Provo, UT

Description The Hyatt Place Provo is looking for an outgoing, customer service focused individual to join out team as a part-time Front Desk Agent (primarly evening shifts). The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.   • Greet and welcome guests upon arrival with a friendly and professional demeanor.  • Perform accurate check-in and check-out procedures. • Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.  • Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.  • Resolve guest complaints promptly and effectively, escalating issues when necessary.  • Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.  • Maintain lobby and front desk area cleanliness and organization.  • Follow security procedures, monitor guest access, and report any suspicious activity.  • Assist with reservations, cancellations, and modifications.  • Promote hotel services and amenities to enhance guest satisfaction.  • Some properties may require driving hotel shuttle or guest cars to support valet service.   Requirements Requirements: • High school diploma or equivalent; hospitality or customer service training preferred.  • Previous experience in a front desk, reception, or customer service role desirable.  • Strong communication, problem-solving, and interpersonal skills.   • Proficiency with computers and reservation/property management systems (PMS experience a plus).  • Ability to remain calm and professional under pressure.  • Flexible schedule availability, including evenings, weekends, and holidays.  • Some locations may require a Drivers’ License and insurability to operate company vehicles   • Bilingual skills are a plus.  Physical Requirements: • Ability to stand for extended periods (up to 8 hours).  • Frequent use of hands and arms for typing, phone handling, and guest interactions.  • Occasionally lift or carry items up to 25 pounds (luggage or supplies).  • Ability to bend, stoop, and reach as required.  • Clear verbal communication and professional appearance at all times.  Salary Description $15.50 per hour