Shift Lead - Watertown Coffeebar at Peet's Coffee in Boston, MA

Summary: Peet's Coffee is a pioneer in the specialty coffee industry, focusing on direct trade and building relationships with coffee producers. The Shift Lead is responsible for supporting store operations, ensuring quality beverage preparation, and engaging with customers to enhance their experience. Responsibilities: - Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices - Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly - Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar - Uphold the company’s standards regarding merchandising, inventory, and rotation of store products - Offer relevant, thoughtful ideas and suggestions for improving operations - Ensure adherence to the company’s dress code, as well as all health and safety requirements - Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards - Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules - Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers - Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies - Educate customers and staff on all coffee and teas carried - Assist in the training and development of new staff - Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills - Demonstrate an ongoing pursuit of education, training, and industry trends - Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner - Respond to questions, orders, and concerns with patience, confidence, and professionalism - Engage customers about their drink preferences and tailor suggestions accordingly - Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions - Participate in store-wide profit initiatives - Offer strategic input or suggestions as to how to increase store profitability - Demonstrate initiative with routine tasks Required Qualifications: - High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality, and/or customer service industries - Ability to maintain a pleasant disposition and sense of urgency with helping customers - Demonstrate a passion for coffee and tea - Capability to interface and maintain effective relationships with co-workers and customers - A logical and methodological approach to problem-solving - Flexible, with the ability to multi-task in a highly demanding, stressful environment - Maintain a calm demeanor during periods of high volume - Ability to cooperate successfully as a member of a team - Ability to communicate effectively with others, including giving and receiving feedback on the quality of services - Communicate clearly, honestly, and promptly - Ability to use available resources to answer questions - Maintain regular and consistent attendance and punctuality - Strong cash handling skills - Ability to read and speak English proficiently - While performing the duties of this job, the employee is regularly required to see, talk and hear - The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch - The employee must occasionally lift and/or move up to 50 pounds - At times, may require more than 40 hours per week to perform the essential duties of the position - Fine hand manipulation (keyboarding and register) Required Skills: Cash Handling, Coffee Preparation, Tea Preparation, Product Knowledge - Coffee and Tea, Training and Development, Inventory Management, Health and Safety Compliance, Team Cooperation Benefits: The position is eligible for tips. These average $6.00 - $8.00/hr., We offer both paid vacation and sick time as well as 8 paid holidays., We offer a full benefits package to anyone who consistently works more than 20 hours per week. That means you’re eligible for medical/dental and vision insurance, as well as life insurance and disability coverage., You’ll get to work with some  people that have shared values of being hospitable, they believe in mutual respect and are curious just to name a few., We do our best to work around your schedule.  If you’re pursuing your education or have personal commitments, you won’t find us agreeing to your availability only to disregard it once you’re hired., Most shifts average about 7  hours.  That means you’ll have time to live your life and pursue your passions., Our coffeebars are not open late night like most of the hospitality industry is. That means you still have a chance to meet up with friends after work and not miss out on the fun!, We prefer to promote from within, and we nurture and identify potential in all employees., Any employee who works 20 hours or more per week is considered “full-time” and is eligible for a full benefits package of medical, dental and vision insurance., Full-Time employees also receive Company-paid long & short-term disability and life insurance, Paid vacation and sick time, Commuter benefits, Free bag of coffee each week with a discount on other items, Employee Assistance Program, 401k eligible after 90 days of employment with a company match after one year, 8 paid holidays per year