WIOA Youth Assistant Manager

Location: Lansing, MI · Hybrid

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - WIOA Youth Assistant Manager

SUMMARY

The WIOA Youth Assistant Manager provides leadership and supervision of the W.I.O.A. (Workforce Investment and Opportunity Act) Youth programs and Jobs for Michigan’s Graduates programs in Eaton and Clinton County. The WIOA Youth Assistant Manager is responsible for monitoring referral caseload sizes of both In-School Youth Programs and Out-Of-School youth programs delivering WIOA Youth services and Jobs for Michigan’s Graduates programs. This position is responsible for providing problem solving and emergency participant intervention, coordinating services with community partners and referral sources, responding to requests for information, and reviewing and approving education, training, and support service payments. The Assistant Manager will also act as a Career Coach for a small caseload of program participants and be responsible for supervising a small team of Youth Services staff.

DUTIES AND RESPONSIBILITIES

• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy.
• Train and supervise program staff, monitor for staff compliance with program requirements.
• Provide problem solving and emergency participant intervention as needed.
• Conduct file audits to assure compliance with all Capital Area Michigan Works! (CAMW!), State, and Peckham standards.
• Ensure contractual obligations are met and performance measures reached to remain in good standing with contracts
• Review and approve client supportive service requests.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Attend meetings as required by CAMW! Peckham and other partner agencies.
• Assist in managing program budgets, contract modifications and monitoring expenses to meet contract requirements.
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract.
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff.
• Sign checks for supportive services vendors and reimbursement to participants.
• Assist with month end billing, accruals and credit card expenses.
• Prepare responses to CAMW! and the Accountability Committee in regard to program performance outcomes.
• Utilizing the OSMIS and the APEX database for performance measures.
• Creating enrollment and termination tables for Career Services and Training for client served.
• Participate in community and employer events with CAMW! and Peckham, Inc.
• Meet or exceed established performance expectations as defined in the contract.

CASE MANAGEMENT RESPONSIBILITES

• Conduct client intake and orientation.
• Prepare and maintain records and case files, including documentation such as clients’ personal and eligibility information, services provided, narratives of client contacts and relevant correspondence.
• Develop individualized plans of service that fit clients’ aptitudes, education levels, physical abilities, and career goals in a demand driven workforce development system.
• Monitor and record clients’ progress before and after placement to ensure that goals and objectives are met.
• Confer with referral agencies and community partners to develop and implement service plans.
• Coordinate client services in collaboration with other programs.

SUPERVISORY RESPONSIBILITIES

• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy.
• Train and supervise 3-6 program staff, monitor for staff compliance with program requirements.
• Provide problem solving and emergency participant intervention as needed.
• Conduct file audits to assure compliance with all Capital Area Michigan Works! (CAMW!), State, and Peckham standards.
• Review and approve client supportive service requests.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration
• Attend meetings as required by CAMW! Peckham and other partner agencies.
• Assist in managing program budgets, contract modifications and monitoring expenses to meet contract requirements.
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract.
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff.
• Sign checks for supportive services vendors and reimbursement to participants.
• Assist with month end billing, accruals and credit card expenses.
• Prepare responses to CAMW! and the Accountability Committee regarding program performance outcomes.
• Utilizing the OSMIS and the APEX database for performance measures.
• Creating enrollment and termination tables for Core, Intensive and training for client served.
• Participate in community and employer events with CAMW! and Peckham, Inc.
• Meet or exceed established performance expectations as defined in the contract.

QUALIFICATIONS

• Must have access to reliable transportation for frequent trips off-site as needed.
• Bachelor’s degree in social work, human services, psychology, or a related field and 1-2 years related experience and/or training required.
• Or 5-6 years of related experience in lieu of degree.
• Must have knowledge of principles and processes for providing career counseling and guidance and customer and personal services utilizing customer needs assessment and evaluation of customer satisfaction.
• Knowledge of human behavior and performance; individual differences in ability, personality and interests; and learning and motivation.

PREFERRED QUALIFICATIONS

• Master's degree preferred.
• Previous case management experience or Michigan Works! Adult program services experience, highly preferred.
• Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certifications preferred.
• Strong business acumen and decision-making skills.
• Ability to develop and lead others by inspiring trust and confidence.
• Great communication skills and ability to build strong relationships.
• Results oriented with a strategic mindset.

COMPETENCIES
Business Acumen

Decision Making

Developing Others

Effective Communication

Inspiring Trust and Confidence

Leading Others

Relationship Building

Results Oriented

Strategic Thinking

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at careers@peckham.org
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Human Services

Location:

Lansing, MI

Worker Sub-Type:

Staff Member