Test Center Administrator - Lakeland, FL at Pearson · 212 E…

Summary: Pearson VUE is the global leader in computer-based testing, providing a secure exam delivery and superior customer service. The Test Center Administrator will be responsible for checking in candidates, proctoring exams, troubleshooting technical issues, and maintaining a clean testing environment. Responsibilities: - Comply with all testing procedures and strictly adhere to company policies using careful judgment - Check in testing candidates, verify identification, and explain the exam process - Proctor / invigilate candidates while testing - Troubleshoot with internal departments to fix technical issues - Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination - Other duties as assigned Required Qualifications: - High school diploma or equivalent is required - Must be flexible in work hours and days - Must be able to sit for long periods of time and also escort candidates to and from testing room - Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation - Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance Preferred Qualifications: - Minimum of 1 year customer service experience is preferred - Experience proctoring or invigilating exams is highly preferred - Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook) Required Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Exam Proctoring Benefits: Eligible for accrued paid sick time