Test Administrator (Herald Square, NYC) at Pearson in New York, NY

Summary: Pearson VUE is the global leader in computer-based testing, and they are seeking a part-time Test Administrator to join their team in New York, NY (Herald Square). The role involves providing secure exam delivery and excellent customer service, ensuring compliance with testing procedures, and assisting candidates throughout the exam process. Responsibilities: - Comply with all testing procedures and strictly adhere to company policies using careful judgment - Check in testing candidates, verify identification, and explain the exam process - Proctor / invigilate candidates while testing - Troubleshoot with internal departments to fix technical issues - Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination - Other duties as assigned Required Qualifications: - High school diploma or equivalent - Must be flexible in work hours and days - Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook) - Must be able to sit for long periods of time and also escort candidates to and from testing room - Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation - Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance Preferred Qualifications: - Minimum of 1 year customer service experience - Experience proctoring or invigilating exams Required Skills: Customer Service, Exam Proctoring, Microsoft Office Benefits: Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits., Paid holidays, vacation, sick and personal days per the NCS Pearson policies., 401(k) Retirement Plan with employer match., Employee Stock Purchase Plan (bi-annual enrollment)., Tuition Reimbursement., Company-paid life insurance and business travel insurance benefits.