Test Administrator (Albany, NY) at Pearson in Albany, NY

Summary: Pearson is the global leader in computer-based testing, providing services for various testing programs. They are seeking a part-time Test Administrator in Albany, NY to ensure secure exam delivery and provide excellent customer service. Responsibilities: - Comply with all testing procedures and strictly adhere to company policies using careful judgment - Check in testing candidates, verify identification, and explain the exam process - Proctor / invigilate candidates while testing - Troubleshoot with internal departments to fix technical issues - Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination - Other duties as assigned Required Qualifications: - High school diploma or equivalent is required - Must be flexible in work hours and days - Must be able to sit for long periods of time and also escort candidates to and from testing room - Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation - Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance Preferred Qualifications: - Minimum of 1 year customer service experience is preferred - Experience proctoring or invigilating exams is highly preferred - Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook) Required Skills: Exam Proctoring, Microsoft Office, Customer Service Benefits: Eligible for accrued paid sick time, Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits., Paid holidays, vacation, sick and personal days per the NCS Pearson policies., 401(k) Retirement Plan with employer match., Employee Stock Purchase Plan (bi-annual enrollment)., Tuition Reimbursement., Company-paid life insurance and business travel insurance benefits.