Test Administrator at Pearson in Montreal, Quebec, CA

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. 

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

 

 

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Montreal, Quebec. 

 

 

Responsibilities 

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to: 

• Comply with all testing procedures and strictly adhere to company policies using careful judgment 
• Check in testing candidates, verify identification, and explain the exam process 
• Proctor / invigilate candidates while testing 
• Troubleshoot with internal departments to fix technical issues 
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
• Other duties as assigned

 

Schedule Requirements 

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 9 pm, and about 2-3 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.   

 

This is strictly a part-time position and will remain as such, 15-19 hours per week, with an expectation to work more hours if needed. 

 

Schedules are available at least 2 weeks in advance. 

 

Willing to travel to Temporary Testing Location across Canada 3 times in a year.

 

Qualifications

● High school diploma or equivalent is required. 

● Minimum of 1 year customer service experience is preferred. 

● Experience proctoring or invigilating exams is highly preferred. 

● Must be flexible in work hours and days. 

● Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook). 

● Must be able to sit for long periods of time and also escort candidates to and from testing room. 

● Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation. 

● Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance. 

 

Online Proctoring – Greeters and Proctors 

Roles and Responsibilities: 

• To validate candidate’s records uploaded under “check-in” process 
• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again 
• To supervise candidates during the testing session using video streaming and a remote administration console. 
• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. 
• To make sure that the candidates are following all testing policies and are not risking exam security. 
• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case 
• To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client. 
• Implementing feedback given during monitoring sessions by PICs / Team Leads 
• Appropriate documentation on client CRM 
• Ensuring data security - proprietary data of customers 
• Meeting SLAs & maintaining Quality Standards