Associate, Quality Assurance at Pearson in Boston, MA

Summary: Pearson is a global lifelong learning company dedicated to helping individuals realize their potential through education. The Associate, Quality Assurance role involves ensuring the accuracy and quality of published content, assisting the Program Lead in various quality assurance tasks, and contributing to continuous improvement efforts. Responsibilities: - Review items and forms to ensure they follow program specific requirements. This includes paper, online, text to speech, accommodations and ancillary materials - Verify the correctness and completeness of text, artwork and items in all documents for both paper and online testing as documented - Verify requested edits are accurately applied and align across forms that are sent in - Maintain notes during the season regarding issues and ideas for efficiencies and communicate to the Program Lead - Help review and research production/quality issues - Process files in a timely manner, relative to overall standard processing times - Communicate any delays or issues to the assigned Program Lead - Track work queues throughout the day for programs you support and be in contact with your Program Lead regarding assignments and priorities - Attend team meetings and program meetings as needed - Interact primarily with the assigned Program Lead for main workload and collaborate with the entire team to cover shifting priorities - When queue work is slow, assist other CTD groups as needed (FQA, CDM, etc.) - Complete training on verification processes and best practices - Work with your mentor and manager to ensure you have all access and required training - Communicate one on one with the assigned Program Lead to work through any issues and answer any questions as needed - Identify areas for improvement in the verification process and help implement solutions to enhance efficiency and accuracy - Document and communicate repetitive issues to your Program Lead so they can reach out to the responsible group to see where efficiencies can be made - Stay in contact with the assigned program lead to ensure there is a clear understanding of system updates that affect project work Required Qualifications: - Strong attention to detail and analytical skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Ability to communicate, in writing, precisely and effectively - Strong organizational and time management skills - Experience on PC computers with the ability to work with other platforms (iPad/Chromebook) - Ability to work with a variety of sites and documents across multiple screens and/or devices Preferred Qualifications: - Bachelor's degree preferred - Experience with Adobe Acrobat preferred Required Skills: Quality Assurance, Content Verification, Adobe Acrobat, PC Computer Usage, Multi-Device Document Handling Benefits: This position is not bonus eligible, and information on benefits offered is here., Work approved overtime as needed to meet deadlines, including evenings and weekends.