Fraud & Financial Investigation Manager at Peak Credit Union in Remote

Job Overview:

Manages the operations of the Fraud Investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities.

Where You will Work:

Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches).

When You'll Be Working:

Monday to Friday: 8:00am - 5:00pm.

Pay Range:

• The target hourly pay range for this position is $104,632 to 118,900. The full hourly pay range is $95,120 to $142,680.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

What You’ll Do:

• Leads the credit union’s Fraud Investigators and ensures that alerts and cases are being handled in a timely manner.
• Leads the credit union’s Fraud and Dispute Specialists and ensures compliance with card network rules (e.g., Visa, MasterCard) and regulatory requirements (e.g., Reg E, the Electronic Fund Transfer Act).
• Assists direct reports with complex transactions and escalated member service issues. Resolves or makes decisions related to the service and operational functions.
• Stays up to date with emerging fraud trends, including but not limited to online fraud, phishing schemes, and identity theft; works within the credit union’s governance framework to develop strategies to protect the credit union and its members.
• Reports on fraud and card claim losses, trends, and results of mitigation strategies to the Compliance/BSA Officer and prepares recommendations aimed at controlling and reducing fraud loss to the credit union.
• Ensures the credit union’s fraud management practices comply with federal, state, and industry regulations, including card network regulations and consumer protection laws.
• Collaborates with Employee Development to ensure fraud training remains current and aligns with the latest trends and best practices.
• Communicates with staff across the organization through interactive training designed to promote and encourage employees to identify, prevent, and report attempted fraud.
• Investigates and prepares responses to inquiries from regulatory agencies, the credit union’s internal audit department and outside auditors/consultants.
• Collaborates with business units and product owners to assess fraud risks and implement mitigation strategies appropriate to the organization’s risk tolerance.
• Collaborates with law enforcement and external vendors to resolve fraud cases and recover losses.
• Assists in the preparation and coordination of audits, examinations, and regulatory reviews.
• All other duties as assigned.

Minimum Qualifications:

• High School.
• A minimum of five (5) years' experience in BSA/AML, privacy, identity theft prevention, OFAC and a minimum of three (3) years in a supervisory role including experience maintaining strategic direction at a department level.
• Certified Fraud Examiner (CFE) and Bank Secrecy Act Compliance Specialist (BSACS) or comparable certifications.

Preferred Qualifications

• Bachelor's.
• Experience in fraud prevention and detection in a financial institution preferred.
• Certified Anti-Money Laundering Specialist (CAMS) and Certified AML and Fraud Professional (CAFP).

Knowledge, Skills, and Abilities:

• In-depth understanding of fraud types and fraud prevention strategies, including emerging fraud trends (e.g., online fraud, phishing schemes, identity theft).
• Knowledge of card fraud types, particularly in the context of Visa, MasterCard, and other card networks, and familiarity with chargeback processes and card dispute resolutions.
• Strong knowledge of federal, state, and industry regulations, including Reg E (Electronic Fund Transfer Act), consumer protection laws, and card network rules (e.g., Visa, MasterCard, etc.).
• Understanding of the governance framework within the credit union and how to ensure compliance with laws and regulations affecting fraud management.
• Familiarity with fraud investigation techniques, including how to analyze financial transactions, identify suspicious patterns, and recover losses.
• Knowledge of assessing and managing fraud risks within a financial institution, and how to implement mitigation strategies according to the organization’s risk tolerance.
• Strong analytical skills to assess fraud-related data, identify suspicious activity, and evaluate the effectiveness of fraud mitigation strategies.
• Ability to analyze fraud and card claim loss trends and make recommendations for improving fraud prevention strategies.
• Skilled in resolving escalated member service issues related to fraud and fraud claims, using sound judgment and decision-making skills.
• Ability to make critical decisions quickly and effectively regarding fraud resolution and mitigating potential losses.
• Strong verbal and written communication skills to convey complex fraud-related issues to internal and external stakeholders, including regulatory agencies, auditors, and law enforcement.
• Ability to foster an environment of continuous learning, providing coaching and feedback to ensure team members are well-trained and compliant with current regulations.
• Ability to stay up to date with emerging fraud trends, fraud detection technologies, and changes in laws and regulations.
• Ability to continually assess, refine, and improve fraud management strategies to ensure the credit union’s resilience against evolving fraud risks.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.