Guest Service Agent at Peachtree Group in Sacramento, CA

Summary: Peachtree Group is a privately held real estate investment management company that owns and operates hotels across the United States. They are seeking a passionate and dedicated professional to join their Front Desk team, responsible for creating positive first impressions for guests and ensuring high-quality service standards. Responsibilities: - Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner - Secure payments, verify billing details, and process adjustments as needed - Handle guest inquiries, requests, and concerns promptly and professionally - Provide accurate information about hotel services, amenities, and local attractions - Maintain high-quality service standards to enhance guest satisfaction - Anticipate guest needs and implement creative solutions to exceed expectations - Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment Required Qualifications: - A positive, problem-solving mindset with a passion for guest satisfaction - Strong communication and interpersonal skills - Ability to multitask in a fast-paced environment Preferred Qualifications: - Experience in customer service or hospitality preferred - Proficiency in using hotel management software is a plus Required Skills: Hotel Management Software, Guest Check-in and Check-out, Payment Processing Benefits: Medical, dental, vision, disability, and life insurance, A generous 401(k) retirement match, Paid Holidays, Paid Time Off, A transit stipend, Access to our Employee Assistance Program and Fund