Customer Service Representative at PDQ in Milford, OH

Summary: PDQ Doors is a home services company seeking a Customer Service Representative to join their team in Milford, OH. The role involves providing exceptional service and support to customers through various communication channels while handling a high volume of inquiries efficiently. Responsibilities: - As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat - Provide professional, empathetic customer service with a positive attitude - Handle a high volume of incoming calls efficiently and effectively - Communicate clearly across multiple channels to resolve issues and provide timely updates - Research and recommend solutions that best fit customer needs - Accurately document customer interactions and maintain up-to-date records - Coordinate with technicians and internal teams for seamless service delivery - Develop a deep understanding of our services and become a trusted resource Required Qualifications: - 1+ year of customer service experience (home services experience is a plus) - Strong communication and active listening skills - Organized, with excellent time management and multitasking abilities - Friendly, calm under pressure, and a team player - Willing to work a Saturday rotation - High school diploma or equivalent Preferred Qualifications: - Familiarity with ServiceTitan is a plus—but we're happy to train the right person Required Skills: ServiceTitan, Calmness under Pressure Benefits: Health, Vision, and Dental Insurance, Paid Time Off and Paid Holidays, 401(k) with company match, Employee Discounts and Referral Program, Career growth opportunities within a respected and expanding company