At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
Our consultants are our direct link to our customers. They partner with our customers to implement PDI systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Our consultants are our direct link to our customers. They partner with our customers to implement PDI systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex PDI products to solve customer business needs
Project budget control including forecasting revenue and billing.
Scoping and estimation of effort required for small and medium implementation projects
Developing detailed project plans and governance artefacts to guide clients, staff members and project teams and revising based on changing needs and requirements
Identifying and assigning project tasks based on the skill sets, experience and strengths of staff members
Monitoring project performance to ensure timely delivery
Compiling and submitting project status reports to clients, management and other stakeholders
Working effectively with relevant stakeholders for efficient project implementation
Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders
Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
Understand from a high level, the technical aspects of PDI’s software, including application architecture and infrastructure
Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule
Provide backup technical and functional support on PDI POS product range when primary SMEs are unavailable
Maintain working knowledge of PDI POS and related industry products and technology to support project teams as needed
Assist in clarifying technical aspects of business requirements during project implementation when required
Support specification of customer solutions and interfaces with third party systems (e.g., ERP systems such as SAP, Navision) as a secondary resource
Contribute to documentation of technical aspects in user guides, troubleshooting guides, and project documentation when needed
Act as backup point of contact for technical issue resolution during project design and implementation
Provide feedback to Product teams regarding products, gaps, functionality, and customer demands based on project experience
Knowledge, Skills and Abilities
Project management experience exhibited by working independently on projects
Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications
Excellent analytical and problem-solving skills
Excellent customer relationship and interpersonal skills
Ability to work under pressure and make hard decisions required to achieve project objectives
Requires strong written and verbal communication skills
Ability to independently work as a contributing member in a high-paced and focused team
Ability to multi-task and prioritize tasks with competing deadlines
Ability to socialize ideas and influence decisions without direct authority
Industry knowledge and experience in the forecourt and convenience markets
Experience working with POS software
Basic knowledge of SQL for searching and reporting on database entries (not required for primary role but beneficial for backup SME responsibilities)
Understanding of technical aspects of EPOS software and system architecture to support backup SME functions
Ability to bridge technical and functional discussions between customers, project teams, and development teams
Must be bilingual in English and Spanish to support Spanish-speaking customers
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.
Please note you may be required to travel up to 25% of the time
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.