Azure & Windows Level 2 Administrator at PC Solutions · New…

Location : Okhla Phase 2 (New Delhi)

Rotational Shift (No Cab)

Role Overview

The Azure & Windows Level 2 Administrator provides hands-on operational support for Microsoft Azure and Windows Server platforms. The role owns L2 incident resolution, standard changes, preventive maintenance, monitoring, patching, backup validation, documentation, and escalation of complex issues to senior engineering or vendor teams.

Key Responsibilities

Azure Cloud Administration

• Provision, configure and support Azure virtual machines, managed disks, snapshots, availability options and VM extensions.
• Administer virtual networks, subnets, network security groups, route tables, public IPs, load balancers and private connectivity under approved designs.
• Operate storage accounts, Azure Backup, recovery services, Azure Monitor, Log Analytics, alerts and Update Manager; investigate failures and capacity concerns.
• Perform identity and access tasks using Microsoft Entra ID and Azure RBAC, following least-privilege and separation-of-duties requirements.

Windows Server & Core Infrastructure

• Install, configure, harden and troubleshoot supported Windows Server environments, including roles, services, event logs and performance bottlenecks.
• Administer Active Directory, DNS, DHCP, Group Policy, file services, IIS, certificates and scheduled tasks within delegated authority.
• Support Hyper-V and Windows failover-clustering operations at L2 level, including health checks, VM lifecycle tasks and escalation-ready diagnostics.
• Execute monthly patching, vulnerability remediation, service restarts and post-change validation with documented rollback plans.

Service Operations & Reliability

• Own assigned incidents and service requests through diagnosis, restoration, communication and closure; participate in major-incident bridges when required.
• Perform health, backup and capacity checks; proactively raise service risks and maintain SOPs, knowledge articles, configuration records and shift-handover notes.
• Coordinate with application, database, network, security, OEM and cloud-support teams for cross-domain troubleshooting and permanent resolution.

Technical Competencies

Essential Skills

• Azure platform: VMs, storage, networking, backup, monitoring, resource groups, subscriptions, tags, RBAC and policy awareness.
• Windows platform: Windows Server administration, AD DS, DNS, DHCP, GPO, IIS, file services, patching and performance troubleshooting.
• Automation: Working knowledge of PowerShell; ability to read, modify and safely execute operational scripts. Azure CLI familiarity is beneficial.
• Networking: Practical understanding of TCP/IP, subnetting, routing, DNS, DHCP, NAT, VPN, ports, firewalls and load-balancing concepts.
• Operations: Hands-on use of monitoring, backup, endpoint/patching and IT service-management tools; disciplined ticket and change documentation.
• Security: Server hardening, privileged-access control, vulnerability remediation, audit logging and secure administrative practices.

Qualification & Experience

• Bachelors degree in computer science, Information Technology, Computer Applications, Computer Engineering or a closely related computing discipline.
• Minimum four years of relevant experience in Windows infrastructure administration, including substantial hands-on exposure to Microsoft Azure operations.
• Demonstrated experience resolving L2 incidents independently and collecting diagnostic evidence for L3, Microsoft or OEM escalation.
• Relevant Microsoft Azure and/or Windows Server certification is preferred; equivalent demonstrable capability will be considered.

Behavioural Competencies

• Strong analytical troubleshooting, ownership and prioritisation under service-impacting conditions.
• Clear written and verbal communication with technical teams, service managers and customer stakeholders.
• Process discipline, attention to detail, security awareness and willingness to learn new cloud services and tools.
• Collaborative approach, reliable shift handover and readiness to coach L1 engineers on repeatable operational tasks.

Measures of Success

• SLA achievement, restoration time, ticket quality and percentage of issues resolved without avoidable escalation.
• Patch compliance, backup success, monitoring coverage, change success rate and reduction of repeat incidents.
• Accuracy and timeliness of SOPs, knowledge records, RCA contributions, health reports and configuration updates.

Working Requirements

AVAILABILITY The role may require rotational shifts, on-call support, planned after-hours changes and occasional travel to office or customer locations. All activities must follow approved access, information-security, safety and change-management procedures.