Sr L2 Desktop Support Technician at PayPal in New York City, NY

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job completes routine tasks under detailed instructions, supporting the implementation and maintenance of enterprise systems. They collaborate with peers to ensure effective task execution and assist in data management to enhance operational efficiency. This role focuses on developing an understanding of processes while following standard procedures and guidance from team members.

Job Description:

Essential Responsibilities:

• Assists with work assignments requiring general SaaS and enterprise-wide applications knowledge and limited business expertise
• Executes enterprise systems processes based on specific instructions with limited discretion
• Analyzes the work at hand and makes decisions based on standardized processes and procedures under close supervision
• Requires regular instruction and guidance from more experienced colleagues

Minimum Qualifications:

• Bachelor’s degree OR Any equivalent combination of education and experience.

What you need to know about the role

As a Desktop Support Technician, you will support employees at a designated location or remote employees with the latest technology. The role will be responsible for continuing the troubleshooting and triage work started by the Global Service Desk. This role will also help our employees with walk-up instant help questions as well. Both tasks require a commitment to timely customer communications and world-class customer service skills. Great communication skills both verbal and written are key to success in this position; both to technical teams supporting the tools the individual will use and our customers in business end user terms.

Meet our team

Our organization prioritizes developing diverse talent and fostering an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles and apply them in your daily role.
 

Your way to impact

Your role in providing walk up instant help and remote support will significantly improve the employee experience.

Your dedication to world class customer service will make a lasting positive impact on how our team interacts with technology daily.

Key Responsibilities

• Install, upgrade, troubleshoot, and maintain computers, laptops, printers, and peripherals
• Handle hardware/software support tickets escalated from the global service desk
• Manage asset inventory, spare parts, and track hardware/software
• Deploy and configure OS images and customize desktops to site standards
• Own assigned tickets end-to-end; participate in incident and problem management
• Work with vendors to resolve technical issues
• Train end users on basic software, hardware, and peripherals
• Order equipment and manage shipping/receiving
• Executive Support experience a plus

Required Skills & Experience

• 3+ years IT experience
• Proficiency in Apple/iOS and Windows
• Microsoft Windows OS support (advanced); Microsoft Office Suite (advanced)
• Microsoft Active Directory and remote-control tools
• Office 365 end-user configuration
• Basic networking — LAN/WAN
• Enterprise chat tools — Slack, Teams
• Conference room and video conferencing support
• Software and hardware troubleshooting
• Strong communication and teamwork skills

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Preferred education/certifications as this:

• Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field  
• MCSE or MSTSC, other technical certifications, ITIL certification. 

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York | ($42.54 - $60.81 Hourly)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.