Manager, Loyalty Partnerships at PayPal in Chicago, IL

Manager, Loyalty Partnerships Location: Chicago, Illinois, United States of America The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Manager, Loyalty Partnerships will support the development and execution of key partner relationships within the PayPal rewards program. This individual will work closely with internal and external stakeholders to help grow PayPal’s loyalty ecosystem through strategic brand partnerships that enhance member engagement, drive program value, and improve retention. This role is ideal for someone who is passionate about loyalty and customer experience, comfortable working in a fast-paced environment, and eager to support the ongoing expansion of a high-impact consumer rewards platform. Job Description: Essential Responsibilities: Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships. Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities. Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value. Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities. Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making. Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners. Minimum Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Key responsibilities: Drive member engagement and retention: support the execution of loyalty partnerships and campaigns that increase member engagement and satisfaction, reduce churn, and promote long-term program participation. Support development of industry-leading partnerships: assist in executing a partner strategy for PayPal rewards across global markets, including helping with contract preparation, integration logistics, and partner onboarding. Leverage PayPal’s existing merchant relationships: work alongside PayPal’s merchant-facing teams to identify opportunities to extend and enrich existing partnerships, providing operational support to build trust and mutual value. Build and support strategic, mutually beneficial partnerships: develop a strong understanding of partner ecosystems and business models to help tailor solutions that align with both partner goals and PayPal’s rewards vision. Execute and optimize partner campaigns: coordinate cross-functional activities related to campaign launches, partner communications, reporting, and performance tracking to ensure seamless delivery. Collaborate across functions: partner with internal teams such as Product, Marketing, Legal, Analytics, and Project Management to support the implementation and success of partner-driven initiatives. Boost awareness and program impact: assist the Marketing team in executing strategies that promote partner offerings, enhance customer acquisition, and increase member spend within the PayPal ecosystem. Subsidiary: PayPal Travel Percent: 10 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: Chicago, Illinois | ($106,000.00 - $157,300.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.