People Business Partner at Paymentology · Madrid

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

People Business Partner Job Description

Location: Global / Hybrid / Remote

Reporting to: People Business Partner - Lead

About Paymentology

Paymentology is the world's first truly global issuer-processor, enabling banks, neobanks, fintechs, and telcos to issue and process card products at scale across 60+ countries.

Following significant global growth, we are entering the next phase of maturity for our People function, with a focus on stronger people partnership, leadership capability, scalable practices, and commercially aligned decision-making across a distributed organisation.

This is a genuine build moment: you will help shape the operating model, standards, and impact of people partnering as the business scales.

Why This Role Exists

Paymentology is building a dedicated People Business Partnering team to support global client groups with commercially grounded, high-trust partnership that strengthens leadership decisions, team effectiveness, and organisational performance.

As one of the first hires into this team, you will have meaningful influence over how people partnering is defined, embedded, and measured at Paymentology.

The Role

As a People Business Partner, you will partner with leaders across assigned business functions to improve leadership effectiveness, organisational performance, and the quality of people decisions.

This is a true business partnering role, balancing strategic influence with practical execution in a fast-moving, global environment.

You will work closely with managers, leaders, and the wider People team to support:

• Strategic partnerships and business alignment

• Organisational Design and Effectiveness

• Leadership Coaching and Manager Capability

• Talent & Performance Management

• Employee Relations & Risk Management

• Change Management

• Culture & Engagement

• Data Driven People Insights

This role suits someone who builds trusted relationships, creates scalable ways of working, and brings clear judgement to complex people and business challenges.

What You Will Do

Leadership & Manager Capability

• Partner closely with managers and leaders to strengthen leadership capability, decision-making, accountability, and people management effectiveness

• Coach managers to handle people matters with greater confidence, consistency, and commercial awareness while increasing self-sufficiency over time

• Support leaders through complex people challenges including team effectiveness, performance concerns, organisational change, and stakeholder management

• Design and facilitate practical manager enablement initiatives that improve leadership capability across your client groups

• Support the onboarding and assimilation of new leaders into the organisation and their teams

Performance, Talent & Growth

• Partner with managers to strengthen performance management practices across the employee lifecycle, including expectation setting, feedback, development planning, and management of underperformance

• Support calibration and talent discussions to improve consistency, accountability, and differentiation across teams

• Identify talent risks, succession gaps, and high-potential individuals and work proactively with leaders to strengthen capability pipelines

• Contribute to building scalable performance and talent practices that support a high-performing culture

Organisational Effectiveness & Change

• Partner with leaders on organisational design, team structures, spans and layers, role clarity, and workforce effectiveness as the business scales

• Diagnose organisational friction points impacting performance, collaboration, or accountability and provide practical, scalable recommendations

• Support business units through organisational change, restructures, and evolving operating models with a strong focus on communication, engagement, and team stability

• Lead or contribute to people-related workstreams within transformation and change initiatives

Employee Relations & Risk Management

• Manage complex and sensitive employee relations matters across multiple jurisdictions with sound judgement, professionalism, and procedural rigour

• Advise managers on labour law considerations, risk mitigation, and fair process application while balancing legal compliance with commercial realities

• Strengthen manager capability in handling employee relations matters effectively, consistently, and confidently

• Ensure people-related decisions, documentation, and processes are appropriately managed, defensible, and aligned to organisational standards

Data, Technology & Insight

• Use people data, trends, and organisational insights to support decision-making and identify opportunities to improve team and organisational effectiveness

• Analyse indicators such as attrition, engagement, performance trends, organisational health, and workforce dynamics to provide insight-led recommendations

• Explore opportunities to leverage technology, automation, AI-enabled tools, and scalable ways of working to improve people processes, manager effectiveness, and employee experience

• Contribute to the ongoing evolution of the People team’s reporting, analytics, and operational maturity

Culture, Engagement & Team Effectiveness

• Partner with leaders to strengthen accountability, collaboration, leadership consistency, and overall team effectiveness across client groups

• Surface organisational and team health risks early and work proactively with leaders and relevant People partners to address them before they impact engagement, performance, or retention

• Collaborate with the wider People team, including Employee Experience partners, to ensure people practices and leadership behaviours support a high-performing and sustainable culture

• Act as a trusted People partner who helps leaders balance performance, engagement, culture, and business needs in a commercially effective and sustainable way

What Success Looks Like

Managers make better people decisions with greater confidence, consistency, and accountability.

Leaders view you as a credible, commercially balanced partner who improves organisational outcomes.

Performance, talent, change, and employee relations matters are managed consistently, fairly, and with sound judgement.

People practices become more scalable, practical, and aligned to business priorities as the organisation grows.

Teams experience stronger leadership consistency, clearer accountability, and improved effectiveness.

Your work contributes directly to engagement, retention, performance, and organisational maturity.

What We’re Looking For

• 7+ years’ experience in People Business Partnering or equivalent strategic HR roles

• Experience operating within scaling, global, and/or remote-first organisations

• Strong stakeholder management, coaching, and influencing capability across multiple leadership levels

• Confidence managing complex performance, organisational change, and employee relations matters

• Commercially minded with the ability to balance people impact, operational realities, and business priorities

• Strong judgement, communication, and relationship-building capability

• Comfortable operating in ambiguity and helping build structure in evolving environments

• Strong systems thinking and problem-solving capability, with an ability to identify scalable solutions rather than short-term fixes

• Digitally fluent with curiosity around technology, AI-enabled tools, automation, and the future of work within People functions

• Data-informed mindset with the ability to translate people insights into practical recommendations

• Experience supporting Technology organisations is advantageous

Why This Role Matters

This is an opportunity to shape a high-impact People Business Partnering function at Paymentology during a defining stage of global growth and organisational evolution.

You will strengthen leadership capability, organisational effectiveness, performance accountability, and scalable people practices across a globally distributed workforce.

For a senior people professional who wants real influence, visible impact, and the opportunity to define what great partnership looks like in a modern technology business, this role offers a meaningful platform to build.

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.

Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page , and our recruitment emails are sent only from official Paymentology domains.