PayJoy→
Data Analyst Customer Experience at PayJoy in Mexico City, CDMX
Job Description
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Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business.
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Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.
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Create live dashboards to understand data and track trends.
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Robust understanding of SQL and Python.
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Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.
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Bachelor's degree in business, engineering, finance, or product management.
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Experience in customer experience.
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Experience in SQL and Python.
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Lean Six Sigma Certification.
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English C1. (Recommended but not required).
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Experience in data analyses and flow diagrams.
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100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
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Life insurance.
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Phone finance, Headphone, home office equipment and wellness perks.
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30 days of Christmas bonus
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20 days paid Vacation
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50% Vacation premium
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$2,000 MXN monthly grocery coupons
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$2,000 USD annual Co-working Travel perk
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$2,000 USD annual Professional Development perk
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Catered lunches